Compass Healthcare · 2 months ago
Regional Director of Operations (Healthcare Dining)
Tupelo, MS
Full-time
Onsite
Director/Executive
$140K/yr - $140K/yr
8+ years expMorrison Healthcare is a leading national food and nutrition services company dedicated to serving hospitals and healthcare systems. The Regional Director of Operations will lead and manage a team of Dining Directors, ensuring exceptional dining experiences and operational excellence in the healthcare environment.
Health CareMedicalNutrition
Responsibilities
Lead and inspire healthcare dining teams: Manage System-Level Dining Directors and Directors of Dining Services to deliver compassionate, high-quality foodservice that enhances patient care
Drive client partnerships: Build strong relationships with hospital executives, nursing leadership, and administrators to achieve KPIs such as patient satisfaction, safety, regulatory compliance, and financial performance
Collaborate on regional leadership: Share best practices, mitigate risks, champion diversity, and foster community across healthcare accounts
Own territory operations: Oversee all accounts, balancing short- and long-term decisions with risk/reward considerations, ensuring alignment with healthcare standards
Support cultural tone: Partner with the SVP and RVP to set a culture of transparency, accountability, safety, and service excellence across the region
Ensure smooth sales and retention: Collaborate on presentations, negotiations, and retention strategies tailored to healthcare clients
Champion compliance: Ensure adherence to QA standards, healthcare regulations, food safety policies, and CMS/state requirements, with timely reporting
Develop future leaders: Conduct performance evaluations, succession planning, and leadership development with a focus on multi-unit healthcare dining management
Own financial performance: Manage P&L for assigned territory, ensuring accurate reporting, forecasting, and budgeting
Administer policies fairly: Ensure consistent application of organizational policies and procedures across healthcare accounts
Anticipate industry trends: Monitor healthcare dining innovations, patient satisfaction drivers, and regulatory changes; contribute to regional strategic planning
Qualification
Required
Bachelor's or master's degree from an accredited college or university, OR eight (8) years of progressive experience in multi-unit foodservice, healthcare dining or other high-volume institutional food service management, in lieu of degree
Senior leadership experience in healthcare dining, with exposure to contract/budget management, patient/resident satisfaction, and foodservice operations
Proven track record of growing healthcare dining operations and leading large teams, with strong financial acumen
Strategic and analytical thinking with the ability to make accurate, timely decisions in complex healthcare environments
Expert client relationship skills including influencing, listening, and communication (written and verbal)
Commitment to inclusion with a proactive, positive, professional, and resilient mindset
Strong organizational skills including initiative, ownership, multi-tasking, and prioritization
Technical proficiency in Microsoft Suite and healthcare-related reporting systems
Extensive travel required
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Compass Healthcare
Compass Healthcare is a leading provider of support services to the healthcare industry, bringing together the collective expertise of Crothall Healthcare, Intelas, Morrison Healthcare, Touchpoint Support Services, and Unidine Healthcare.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Moser
Senior Vice President- partner strategy
Greg Turpen
Vice President, GPO Partnerships
Recent News
Business Wire
2025-12-02
South Florida Business Journal
2025-01-07
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