Siemens Healthineers · 1 day ago
Sr. QT Customer Service Program Manager
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$89K/yr - $123K/yr
5+ years expSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. They are seeking a Sr QT Customer Service Program Manager to support the Varian Radiation Oncology Solutions Customer Service Organization by ensuring compliance with ISO13485 and other certifications while improving service quality and processes.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Cooperate closely with Local, Regional and Global business and QA/RA functions
Act as local face of the QA/RA organization for EMEA
Perform internal and support external audits; oversee and support the effective implementation of corrective and preventive actions
Provide Training to the different operations sites
Approve and maintain Customer Service Suppliers
Support the CAPA / IR system as QT Reviewer to ensure timeliness and proper documentation
Create and maintain a QA/RA expertise with the goal to ensure that the ROS CS organization (Customer Support Services / Sales & Marketing Operations) in EMEA adhere to the global Varian Medical Systems (VMS) Corporate Quality Manual (QM) and Quality System Documentation (QSD)
Ensure continuous process and service quality improvements based on collected quality measures
Support and consult the operations in their efforts to meet the required quality
Perform as an independent QT reviewer for the Customer Facing Organization internal and external Quality Audits, initiate CAPAs, and assure that the CAPA Process is followed
Support the operations in fulfilling Regulatory Requirements to maintain ISO 13485 compliance. Ensure adherence to the relevant processes
Manage relevant elements of the Quality Manual (Sales, Marketing, Installations, Service and Complaint Handling) in close cooperation with the business managers
Manage process documentation (procedures, work instructions, forms) and records
Provide Training to the operation
Maintain and improve purchasing controls (supplier management) for suppliers in the Customer Facing Organization
Support market feedback processes (helpdesk, complaint handling) and field safety actions
Communicate effectiveness of Quality System, quality and regulatory requirements, objectives and accomplishment
Investigate significant quality and process problems and develop solutions
Qualification
Required
Basic education in engineering, natural science, or equivalent. Advanced degree preferred
5 years minimum experience in QA, preferably in the Medical Device Industry. With knowledge and understanding of FDA Quality System Requirements (QSR), ISO13485:2016 certification requirements and EU regulations
Experience working in a multi-national / language environment
Ability to communicate and work with multi-functional teams and diverse cultures
Excellent organization skills, high quality output and good interpersonal and communication skills
Fluent in English, written and verbal. Ideally good German skills (other languages welcome)
Willing to travel 20 – 30%
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
Preferred
Experience with SAP or equivalent ERP product and productivity software desired
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
South Africa Today
2026-01-07
2026-01-07
Company data provided by crunchbase