Voya Financial · 3 days ago
VP, Emerging Markets Leader
Hartford, CT
Full-time
Hybrid
Director/Executive
$158K/yr - $197K/yr
15+ years expVoya Financial is a company committed to providing opportunities for a better financial future. The VP, Emerging Markets Leader will provide leadership and direction for the Emerging Markets client relationship function, focusing on client satisfaction and retention while developing strategies for service model enhancements.
Financial Services
Hiring Manager
Nick Vagle
Responsibilities
Manage overall activities of staff responsible for maintaining and enhancing existing defined contribution client relationships, including education on the availability of investment products and cross-selling new products
Develop and lead strategy and analysis in support of business decisions related to service model enhancements and client/advisor retention and satisfaction
Execute on defined goals and plans related to retention and expansion of solutions sets with existing clients
Lead the development and continuous improvement of cross-product client solutions, processes, and engagement models to drive sales objectives and growth, client retention, participant outcomes, fee based revenue growth
Develop and deliver appropriate client service measures that drives the organization to achieve goals; develops processes in support of goals
Lead regional relationship managers in developing and executing proactive, creative, and ongoing contact initiatives intended to identify and satisfy client and advisor needs
Strengthen existing and build new client and advisor relationships, respond to requests and inquiries and facilitate product expertise involvement, as needed
Work to enhance the company’s position in the marketplace; identify and recommend Industry best practices, deploy action plans to evolve business models and technologies
Lead integration of client-facing technology with external clients, advisors and internal product specialists, including training, data management and reporting
Coordinate relationship management activities with the sales, marketing, plan administration, and operations functions
Manage expenses and identifies improvement opportunities across service teams
Liaise with stakeholders, risk, compliance, and product teams to ensure a consistently excellent client experience
Foster an environment of ownership and accountability and empowers team members to make effective decisions
Provide leadership to management team including performance coaching and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment
Qualification
Required
15+ yrs. experience in financial services, preferably in Retirement
Bachelor's degree or equivalent experience required, MBA a plus
In-depth knowledge of Retirement products and services
Strong leadership skills with experience in growing a high performance team
Proven client relationship management experience in client retention and client satisfaction
Proven experience in account acquisition and management of Retirement books of business
Demonstrated ability to interact comfortably with all levels of the organization
Excellent written and verbal communication skills
Sound understanding of the risk environment, compliance requirements, and ability to integrate controls and mitigating processes
Demonstrates an understanding of the impact of organizational challenges, proposes and implements collaborative solutions
Ability to effectively prioritize competing demands in a fast-paced changing environment
FINRA 6 and 26 license required
Excellent oral and written communication skills
Ability to travel 30-40%
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Voya Financial
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance.
5001-10000 employees
H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-01Acquired
2013-05-02IPO
Leadership Team
Heather Lavallee
Chief Executive Officer
Michael Katz
Executive Vice President, Chief Financial Officer
Recent News
Coverager - Insurance news and insights
2025-12-24
2025-12-10
2025-12-09
Company data provided by crunchbase