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PGA TOUR Superstore · 1 week ago

PGA Certified STUDIO Performance Specialist

Boise, ID

Full-time

Hybrid

Entry, Mid Level

2+ years exp

PGA TOUR Superstore is a rapidly growing specialty retailer focused on inspiring people through golf and tennis. They are seeking a STUDIO Performance Specialist who will deliver expert instruction and precision fitting, enhancing customer experience and driving business growth through tailored services and relationship management.

E-CommerceGolfSportsTennis

Responsibilities

Engage every customer with world-class service by demonstrating PGA TOUR Superstore’s Service Behaviors

Build lasting relationships that encourage repeat business and client referrals

Educate and inspire customers by connecting instruction and equipment performance to game improvement

Conduct one-on-one lessons, clinics, and group events tailored to player needs, goals, and skill levels

Utilize technology such as TrackMan, SAM PuttLab, and USchedule to deliver data-driven instruction

Develop personalized lesson plans and track student progress, providing constructive feedback and measurable improvement

Proactively organize clinics and performance events to build customer engagement and community participation

Execute professional club fittings using PGA TOUR Superstore’s certified fitting techniques and technology

Maintain a brand-agnostic approach to ensure customers are fit for the best equipment based on their unique swing data and goals

Educate customers on product features, benefits, and performance differences across brands

Accurately enter and manage custom orders, ensuring all specifications are documented precisely

Maintain all STUDIO areas (simulators, components drawers, putting green) to the highest visual and operational standards

Ensure equipment, software, and technology remain functional and calibrated

Support front-end operations, including returns, lesson redemptions, loyalty programs, and promotions

Stay current on marketing campaigns and merchandising events, executing promotional setups and maintaining accurate displays

Achieve key performance indicators (KPIs) such as: Lessons and fittings completed, Sales per hour and booking percentage, Clinic participation and conversion to sales

Proactively grow the STUDIO business through client outreach, networking, and relationship management

Provide consistent feedback to the Sales and Service Manager to improve operations, merchandising, and customer experience

Qualification

PGA CertificationGolf InstructionClub FittingTrackManSAM PuttLabUScheduleCustomer EngagementSelf-AccountabilityCommunication SkillsOrganizational Skills

Required

Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role. The candidate must maintain good standing with the PGA for the duration of employment. The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment

Communication: Strong interpersonal, listening, and verbal/written communication skills with the ability to engage and educate customers

Technical Proficiency: Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule)

Organization: Ability to manage multiple priorities, maintain schedules, and meet deadlines

Education: High school diploma or equivalent required; PGA certification or equivalent instruction credentials preferred

Physical Demands: Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs overhead, and work in simulator environments

Availability: Must maintain flexible availability, including nights, weekends, and holidays

Accountability: Demonstrates strong self-accountability, professionalism, and a proactive drive for results