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ISO New England Inc. · 2 days ago

Business Analyst - System Operations

Holyoke, MA

Full-time

Hybrid

New Grad, Entry Level

$72K/yr - $115K/yr

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in the region. They are seeking a Business Analyst for the System Operations Readiness team to help design and implement projects that enhance the operation of the Bulk Electric System and support various groups within the organization.

Energy

Comp. & Benefits

No H1B

Responsibilities

Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above

Develop clear, concise business requirements for existing and new software

Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps

Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement

Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings

Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software

Qualification

Business AnalysisConfluenceJiraAnalytical SkillsTechnical DocumentationInterpersonal SkillsTeam CollaborationSelf-starter

Required

Bachelor's degree in Business, Engineering, Technical Communication or a related field

Strong writing skills with an interest in technical documentation

Ability to learn complex systems and quickly understand new software and tools

Strong Interpersonal and communication skills

Ability to work effectively in a collaborative, team-oriented environment

Familiarity with or coursework involving Confluence, Jira, or process documentation

Strong analytical mindset with the willingness to ask questions and seek clarity

Self-starter who is comfortable learning through mentorship, hands-on projects, and exposure to subject-matter experts

Preferred

Basic knowledge of ISO New England System Operations

Exposure to or interest in the energy sector, utilities, or system operations

Experience involving documentation, requirement writing, or system analysis

Coursework or training in technical writing, structured writing, or information design

Benefits

Annual performance bonus

Comprehensive health insurance (medical, dental and vision)

Flexible spending and health savings accounts

401(k) plan with generous employer contributions

Student debt benefit

Life and AD&D insurance

Disability insurance

Critical illness and hospital indemnity benefits

Paid time off

Paid leave

Wellness program

Employee assistance program

Other great company perks

Company

ISO New England Inc.

Keeping the power flowing reliably and at competitive prices to the homes, businesses, and industries across the six diverse states of New England is a complicated, demanding, and ever-evolving job.

Founded in 1997