Field Customer Support Specialist I 1 jobs in United States
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Charles River Laboratories · 1 month ago

Field Customer Support Specialist I 1

positionWilmington, MA
timeFull-time
remoteOnsite
seniorityMid Level
money$86K/yr - $90K/yr
date3+ years exp

Charles River Laboratories is an early-stage contract research organization (CRO) that assists in the discovery and development of new drug therapies. They are seeking an Instrument Field Support Specialist to provide technical repair and maintenance services for laboratory instruments, ensuring compliance and customer satisfaction.

BiotechnologyHealth CarePharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Provide customer-facing technical repair and maintenance services for endotoxin, and microbial detection laboratory instruments on site at customer locations
Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance
Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication
Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements
Assisting field sales personnel in product demonstrations, new customer training, and product validations
Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA
Responsible for resolving client testing laboratory instrument service issues

Qualification

Technical abilityEngineering qualificationMicrobiology experienceChemistry experienceCustomer serviceProblem resolutionField service documentation

Required

Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
High level of Technical ability and able to work under pressure
3+ years of related experience
Ability to work from a home-based office
Frequent travel, sometimes with short notice

Company

Charles River Laboratories

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At Charles River, we are guided by our strong purpose—to create healthier lives—which centers around the patients who rely on the therapeutics we help to develop, the animals in our care, to our planet, and to the passionate and skilled people who are at the heart of our organization and make it all possible.
dateFounded in 1947
location
Wilmington, Massachusetts, USA
people-size10001+ employees
web-link
http://www.criver.com

H1B Sponsorship

Charles River Laboratories has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (41)
2022 (41)
2021 (19)
2020 (19)

Funding

Current Stage
Public Company
Total Funding
$1.54B
Key Investors
The Foundation for Chemistry Research and Initiatives
2024-06-11Grant· $1.3M
2021-03-23Post Ipo Debt· $1B
2019-10-21Post Ipo Debt· $500M

Leadership Team

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James C. Foster
Chairman, President & Chief Executive Officer
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C
Chuck Moran
Associate Director, Digital Experiences and Marketing Technology
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Recent News

FierceBiotech
Charles River inks $510M deal to bring primate supply in-house
2026-01-19
mass-spec-capital.com
PathoQuest–Charles River: investment, 202601– acquisition of PathoQuest by Charles River SIGNED
2026-01-17
mass-spec-capital.com
PathoQuest SAS. (1/12/26). "Press Release: PathoQuest to Join Charles River Laboratories, Accelerating the Future of NGS-based GMP Biosafety Testing Worldwide". Paris.
2026-01-16
Company data provided by crunchbase