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EchoStar Corporation · 2 days ago

Quality Assurance Analyst

United States

Full-time

Remote

New Grad, Entry Level

$20.72/hr - $29.62/hr

EchoStar Corporation is reimagining the future of connectivity with a diverse range of services including satellite television and smart home installations. They are seeking a highly motivated Quality Assurance Analyst to support field technicians and uphold quality standards across their services.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Provide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360

Manage and process work orders, ensuring strict adherence to established protocols and workflows

Conduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with EchoStar's rigorous standards

Collect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancements

Collaborate cross-functionally with internal teams to develop innovative solutions and efficiently escalate complex issues as required

Execute virtual audits to ensure unwavering compliance with company programs, including robust inventory controls

Oversee routine data backups and accurately update critical performance metric reports

Provide dedicated support for Zinc Hotlines, including BD, Flock, and Slomans

Conduct targeted audits: Tower audits, evaluations of graduated Flock technicians, and pedestal inspections

Potential involvement in M&D IT Tickets, contributing to critical system support

Qualification

Advanced Google SheetsTechnical troubleshootingWritten communicationVerbal communicationAttention to detailProblem-solvingAdaptability

Required

Exceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilities

Superior written and verbal communication skills, capable of conveying complex technical information clearly and concisely

A meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvement

A proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficiently

A strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environment

Availability to work Pacific Standard Time (PST) business hours

Availability to work on Saturdays and/or Sundays

Benefits

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

A flexible time away plan

Company

EchoStar Corporation

Glassdoor3.5

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980