Iron Systems, Inc · 1 month ago
Desktop Support Engineer L1
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelIron Systems, Inc is a technology solutions provider, and they are seeking a Desktop Support Engineer L1 to manage and resolve desktop device incidents. The role involves providing support for hardware and software, optimizing desktop configurations, and ensuring compliance with security requirements.
ComputerEmbedded SystemsInformation TechnologyManufacturingSoftware
Responsibilities
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
Manage IMAC and desk side support services
Manage hard and soft break fix services for laptops and desktops
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools)
Support, Manage, Optimize and Maintain the configuration and installation of the desktop, including, but not limited to, patch updates, hardware replacements, and spares provided by the vendor
Analyze service desk calls for Desktop Devices and incident data to identify and advise customers of any potential user training requirements and automation
Ensure that each Desktop Device is installed with the appropriate Desktop image
Manage Desktop Devices (hardware and software) incidents through to resolution
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT related issues if no other IT support team is available, like for MI calls
Qualification
Required
Knowledge and experience on windows 7 OS
Experience with a service management tool—ex. ServiceNow
Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required
Preferred
Good to have—knowledge in AD and smart hands and feet support
Good to have—knowledge and experience of supporting MAC devices and tablets
It is preferable to have a good understanding of Lync, VPN, and mobile device support
Bachelor's Degree preferred
Company
Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
Founded in 1996
1001-5000 employees
H1B Sponsorship
Iron Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
Funding
Current Stage
Late StageRecent News
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