Brooklyn Sports & Entertainment · 2 months ago
Director, Ticket Operations
Brooklyn, NY 11232
Full-time
Onsite
Lead/Staff, Director/Executive
$105K/yr - $128K/yr
5+ years expBrooklyn Sports & Entertainment (BSE) creates bold experiences in sports and entertainment. The Director, Ticket Operations is responsible for overseeing all ticketing operations and box office functions related to live entertainment, leading the establishment and management of ticketing functions for new venues, and collaborating with various departments to maximize revenue.
EventsFranchiseMedia and Entertainment
Responsibilities
Assist in sourcing, establishing processes, and implementing new ticketing system configurations as new operations launch
Serve as the primary point of contact with each ticketing system vendor
Build and maintain manifests and events in the ticket system
Assist in building and managing internal inventory for live performances
Oversee box office and ticket operations for live performances and act as the main point of contact for external parties
Collaborate with the leadership team on business planning and strategy
Strategize and explore different revenue driving techniques for live performances
Work closely with Marketing, Sales, and Ticketing Analytics departments on upcoming on-sales, special promotions, pricing strategy, sales updates and overall execution
Liaise with venue staff to manage box office staff and operations, including but not limited to training and scheduling
Prepare and present reports for senior management regarding event sales, attendance, and inventory
Qualification
Required
5+ years of experience in Ticket Operations and/or Box Office Operations, preferably in a theater or live events
Bachelor's degree required
Advanced knowledge of ticketing operations, including event builds, inventory management, and on-sale execution; experience with multiple ticketing platforms is highly preferred
Experience managing ticketing system implementation and evaluating ticket vendors, including setup, configuration and process documentation
Strong knowledge of Microsoft Excel, Word, PowerPoint and Outlook
Keen attention to detail, strong conflict resolution, problem solving and decision-making skills
Solutions-based problem solver with start-up mentality and creativity
Demonstrates strong project management skills, including planning, coordinating, and executing complex initiatives across departments
Excels at managing time and prioritizing tasks effectively while balancing multiple projects and deadlines
Proven ability to build and maintain positive, collaborative relationships with colleagues, leadership, and external partners through strong communication and interpersonal skills
Willing and able to work non-traditional hours, including nights, weekends, and holidays during event periods
Preferred
Experience with multiple ticketing platforms is highly preferred
Benefits
Bonus eligibility
Medical, dental, and vision coverage; HSA and FSA eligibility
401k Employer Match at 4%
Competitive PTO policy & Company Holidays
Parental leave policy eligible after 6 months of service; additional fertility benefits provided by Carrot Fertility
Access to events at Barclays Center, subject to ticket availability
Free lunch onsite Monday - Thursday; onsite barista bar
And more!
Company
Brooklyn Sports & Entertainment
Brooklyn Sports & Entertainment is a platform dedicated to creating bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality—The Brooklyn Way.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$688MKey Investors
Julia Koch
2024-06-19Secondary Market· $688M
Leadership Team
Josh Pruss
Senior Vice President, Global Partnership Marketing & Premium Hospitality
Ryan Hilgers
Senior Vice President, Global Partnership Development
Recent News
Sports Business Journal
2025-11-25
Sports Business Journal
2025-11-23
Sports Business Journal
2025-11-20
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