Dover Food Retail · 17 hours ago
Account Representative
Keosauqua, IA
Full-time
Onsite
Mid, Senior Level
5+ years expDover Food Retail is a leading manufacturer in the refrigeration industry, known for its innovative products and customer-centric approach. The Account Representative will support customers and sales teams by managing orders, preparing bid packages, and ensuring effective communication across departments to deliver exceptional service throughout the customer journey.
Retail
Responsibilities
Prepare customer bid packages
Determine customer product needs such as suggesting upselling options, better margins, cost of products, product type, etc
Configure complex products within internal software to provide quotations to external customers, regional sales manager, and dealers
Manage orders throughout the full sales cycle from quotes to equipment installation
Responsible for price quotations and/or orders
Reconcile pricing discrepancies to confirm purchase order
Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine technical feasibility of new products and configuration options
Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
Act as internal point of contact for account(s) incoming and outgoing conduit
Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
Provide order status updates to external customers, regional sales managers, and dealers
Participates in customer visits to contribute to presentations, process clarification, etc
Create and maintain general work instruction and customer specification documents for accounts
Other duties as assigned
Qualification
Required
Bachelor's Degree in business related field or in lieu of education, 5 years' experience in account management or inside sales
Customer focus – ability to keep the needs of customer front of mind with every initiative
2 years' experience OEM Mfg. environment
Understanding of Microsoft Office programs (Outlook and Excel)
Basic HVAC/R knowledge
Excellent written and verbal communication
Superior organization
Benefits
Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
A 401(k) savings plan with employer contributions
Wellness programs
Health savings account
Health care and dependent care flexible spending accounts
Company paid short-term disability and long-term disability
Company paid employee basic life and AD&D insurance
Supplemental employee and dependent life insurance
Optional accident, hospital indemnity and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off
Tuition assistance
Business travel services
Employee discounts
An employee assistance program that includes company paid counseling sessions and legal services
Company
Dover Food Retail
Dover Food Retail is the partner to customers seeking to create unique food experiences.
Conyers, Georgia, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Johnathan Nazarian
Talent Acquisition Business Partner
Katherine Osborne
Human Resources Business Partner
Company data provided by crunchbase