Supp Cntr Operations Analyst I jobs in United States
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Maimonides Medical Center · 1 month ago

Supp Cntr Operations Analyst I

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$50K/yr - $69K/yr
date1+ years exp

Maimonides Health is Brooklyn’s largest healthcare system, serving over 250,000 patients each year. The Support Center Operations Analyst I is responsible for monitoring and providing Level 1 support for clinical applications, ensuring system integrity, and assisting with operational activities in compliance with ITIL policies.

Health CareHealth DiagnosticsMedicalNon ProfitWellness
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H1B Sponsor Likelynote

Responsibilities

Monitors applications, servers, network devices, and UPS systems across the enterprise 24/7
Serves as backup helpdesk ticket intake and routes incidents appropriately
Reconciles clinical system discrepancies, re-runs jobs, and escalates failures per Support Center procedures
Provides Level 1 support for clinical applications and assists users with log-in and application issues
Documents system, interface, and data integration monitoring activities and resolutions
Troubleshoots and escalates network, application, server, and interface issues as needed
Assists with daily, monthly, and quarterly QA procedures across clinical, administrative, cloud-hosted, infrastructure, security, analytics, telecommunication, biomedical, IoT, and environmental monitoring systems
Supports training and orientation for new and current Support Center staff
Collaborates with Analysts, System Administrators, and Project Managers to align Support Center procedures with regulatory requirements and recommends improvements
Assists with preparation for Joint Commission and NYS Department of Health inspections
Performs escalations when necessary, communicates issues to the incoming shift, and monitors them through resolution

Qualification

Clinical applications supportTechnical/computer knowledgeMicrosoft OfficeComputer Science degreeTechnical training/certificationsCustomer serviceOralEnglish proficiencyWritten communicationInterpersonal skills

Required

Proficient in PC use and Microsoft Office applications
Strong customer service skills
Strong technical/computer knowledge
Excellent oral and written communication skills
Strong interpersonal skills
Ability to speak, read, and write English at a level required for the position

Preferred

A.A.S. in Computer Science or a related field, or equivalent technical training/certifications (e.g., CNE, Network Engineering)
1-3 years of MIS/help desk or systems support experience, including clinical applications

Company

Maimonides Medical Center

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Maimonides Medical Center is a hospital that offers surgical care, cardiac surgery, and orthopedic surgery services.
dateFounded in 1911
location
Brooklyn, New York, USA
people-size5001-10000 employees
web-link
https://maimo.org/

H1B Sponsorship

Maimonides Medical Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (38)
2023 (47)
2022 (56)
2021 (37)
2020 (30)

Funding

Current Stage
Late Stage
Total Funding
$0.43M
Key Investors
Office of Mental Health
2025-04-23Grant· $0.43M

Leadership Team

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Ilya Goldstein
Quality Improvement Specialist

Recent News

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