Oracle · 2 hours ago
M&D Customer Solutions Analyst Intern - OVIP
United States
Internship
Remote
Intern
$19.62/hr - $38.32/hr
1+ years expOracle is a leader in cloud solutions and is proud to sponsor the Oracle Veteran Internship Program (OVIP) aimed at helping transitioning military veterans and active-duty military spouses integrate into the corporate world. The M&D Customer Solutions Analyst Intern will provide world-class customer service and support for Oracle’s online venues, utilizing Oracle applications to assist customers effectively.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Provide world class customer service for Oracle’s online venues using phone, email, chat, and co-browse
Use Oracle applications to research customer inquiries and determine customer entitlement to products and services
Provision license keys and passwords that activate or enable access to Oracle products
Work cross functionally with company stake holders to develop procedures in support of evolving business needs
Create and maintain process documentation and publish to content management systems
Analyze trends and process performance through data collection and metrics
Identify, evaluate, and report issues to management that impact the quality of outputs
Manage customer feedback through department’s ISO-certified quality management system and contribute to continuous improvement initiatives
Qualification
Preferred
US Veteran transitioning from active service or Military Spouse new to corporate experience
BA/BS college degree
Technical aptitude; learns new technology quickly
Proficient in English (writing and verbal)--multiple language skills a plus
1-2 years work experience--may include internship(s)
Proficient in Excel, Powerpoint (HTML is a plus)
Personal Drive - demonstrate a sense of urgency, motivation, and tenacity in achieving objectives
Customer-Oriented - interprets and matches the customer's business needs to the capabilities of Oracle; balances customer needs with Oracle policy
Communicates Effectively - conveys knowledge and credibility with effective structuring of ideas, opinions, and information, in writing and speaking
Results Oriented - personally does what is needed to complete the work; learns new concepts and technology quickly; demonstrates persistence in the face of setbacks; delivers high quality results on time
Problem Solving - demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales
Decision Making - makes balanced and timely decisions with incomplete information; evaluates a number of different options and demonstrates the capacity to anticipate problems
Planning and Organization - plans, coordinates, and monitors multiple activities while optimizing the use of resources to achieve a goal
Adapts to Change - responds to change by demonstrating flexibility and working effectively in ambiguous situations
Work with International Teams - seeks relevant information and involvement from other global teams and departments for projects in own area; develops working relationships with colleagues globally
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
The Motley Fool
2026-01-01
2025-12-31
2025-12-30
Company data provided by crunchbase