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ECU Health · 5 hours ago

Manager, Telecommunications

Greenville, NC

Full-time

Onsite

Mid, Senior Level

$118K/yr - $172K/yr

5+ years exp

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The Manager of Telecommunications leads the strategic and operational oversight of telephony and voice messaging systems, ensuring reliability and security while driving continuous improvement initiatives and managing a technical team.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Contribute to the development and execute multi-year roadmaps for telecom, collaboration, and virtual care technologies aligned with business goals and vendor capabilities

Oversee wired and wireless telephony systems

Lead the evaluation, selection, and implementation of new technologies and upgrades

Ensure infrastructure recoverability, security compliance, and alignment with IT governance and service management frameworks

Collaborate with IS leadership and business units to translate strategic plans into actionable technology solutions

Maintain accurate documentation, inventory, and system drawings

Manage vendor relationships, contracts, and procurement processes

Apply rigorous testing and change control procedures to all system modifications

Participate in disaster recovery planning and annual testing

Ensure seamless transitions from implementation to production support

Foster a culture of responsive, high-quality service that exceeds customer expectations

Anticipate infrastructure needs and proactively plan for just-in-time service delivery

Collaborate with development and support teams to define and deliver technical architecture

Recruit, mentor, and develop a skilled team of engineers and technical staff

Promote a culture of service excellence, empowerment, and continuous learning

Conduct performance evaluations, succession planning, and career development initiatives

Partner with HR to design effective recognition and compensation strategies

Strategic Agility - Ability to align technology strategy with long-term organizational goals

Systems Thinking - Understand interdependencies across systems and anticipate downstream impacts

Innovation & Change Leadership -Champion creative solutions and lead transformational initiatives

Quality Leadership - Drive continuous improvement and uphold rigorous standards

Integrity & Organizational Savvy - Navigate complex environments with transparency and influence

Strong understanding of enterprise telephony systems, VoIP protocols, and unified communications platforms

Experience with cloud-based collaboration tools (e.g., Microsoft Teams, Zoom, Cisco Webex)

Familiarity with network infrastructure, QoS, and SIP

Excellent project management, vendor negotiation, and budgeting skills

Ability to translate technical concepts into business value and user impact

AI Strategy development

AI/ML Concepts and application to telephony solutions improving user experience and efficiency

Data Analytics & Interpretation

Exposure to platforms like TensorFlow, PyTorch, Azure AI, AWS SageMaker, or Google Cloud AI

Experience with telecom-specific AI solutions (e.g., Ericsson's AI suite, Nokia AVA)

Qualification

Telephony systemsVoIP protocolsUnified communicationsCloud collaboration toolsAI Strategy developmentData AnalyticsTelecom AI solutionsProject managementNetwork infrastructureVendor negotiationBudgeting skillsSystems ThinkingInnovation & Change LeadershipQuality LeadershipIntegrity & Organizational Savvy

Required

High School diploma or equivalent or higher

5-7 years of relevant IT experience