Charles River Laboratories · 2 days ago
Principal System Administrator (Neocase) - HR Shared Services (REMOTE)
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $150K/yr
5+ years expCharles River Laboratories is a contract research organization dedicated to improving the quality of people's lives through drug development. The Principal System Administrator for HR Shared Services will manage the Neocase HR system to ensure efficient service delivery and user experience while collaborating with various stakeholders to enhance system performance.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings
Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs
Maintain and update knowledge base content within Neocase to ensure accuracy and relevance
Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly
Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues
Monitor system performance and proactively address potential disruptions or inefficiencies
Gather and analyze user feedback to identify opportunities for system enhancements and process optimization
Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders
Ensure system documentation, user guides, and training materials are up to date and accessible
Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics
Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making
Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards
Support audits and data integrity checks as required
Qualification
Required
In-depth understanding of Neocase and other case management tools
Familiarity with HR processes and case management best practices
Knowledge of system administration, workflow configuration, and user management
Awareness of data privacy, security, and compliance requirements relevant to HR systems
Strong technical aptitude with experience in system administration and troubleshooting
Proficiency in configuring workflows, forms, and reports within case management platforms
Analytical skills for interpreting data and generating actionable insights
Effective communication skills for collaborating with technical and non-technical stakeholders
Ability to manage multiple priorities and respond quickly to system issues
Ability to drive continuous improvement and optimize system performance
High attention to detail and commitment to data integrity
Strong problem-solving and critical thinking abilities
Collaborative mindset for working across HR, IT, and business teams
Preferred
Bachelor's degree in Information Systems, Human Resources, Business Administration, or related field preferred
5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred
Familiarity with reporting tools and data analytics
Experience with system upgrades, testing, and user support
Ability to stay organized and track ongoing issues, both individually as well as within team project management
Excellent written and verbal communication skills
Ability to maintain confidentiality and discretion working with highly sensitive information
Benefits
Bonus/incentives based on performance
401K
Paid time off
Stock purchase program
Health and wellness coverage
Employee and family wellbeing support programs
Work life balance flexibility
Company
Charles River Laboratories
At Charles River, we are guided by our strong purpose—to create healthier lives—which centers around the patients who rely on the therapeutics we help to develop, the animals in our care, to our planet, and to the passionate and skilled people who are at the heart of our organization and make it all possible.
10001+ employees
H1B Sponsorship
Charles River Laboratories has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (41)
2022 (41)
2021 (19)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.54BKey Investors
The Foundation for Chemistry Research and Initiatives
2024-06-11Grant· $1.3M
2021-03-23Post Ipo Debt· $1B
2019-10-21Post Ipo Debt· $500M
Leadership Team
James C. Foster
Chairman, President & Chief Executive Officer
C
Chuck Moran
Associate Director, Digital Experiences and Marketing Technology
Recent News
Company data provided by crunchbase