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Tandem · 1 month ago

Provider Growth Associate (Account Executive)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $75K/yr

Tandem is a company focused on innovating how new therapies are brought to market, leveraging AI to enhance their business model. The Provider Growth Associate will be responsible for onboarding new provider organizations, ensuring a smooth transition from first contact to full activation, while collaborating closely with various teams to optimize user experience and drive company growth.

AppsHealth CareHealth DiagnosticsMedicalmHealthPharmaceutical

Work & Life Balance

Responsibilities

Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation

Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams

Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Tandem

Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)

Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently

Monitor activation and adoption data to identify blockers and intervene proactively

Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements

Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey

Qualification

Sales experienceCustomer successImplementation experienceHealthcare workflowsEHR familiarityData analysisCommunication skillsHubspot experienceUser empathyAdaptability

Required

Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment

A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)

Excellent communication skills — clear, patient, personable, and confident

Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast

Ability to master new complex technology tools quickly and work with data

High NPS with your former teammates

Experience with Hubspot or similar CRM platforms