Case Facilities Management Solutions · 2 months ago
Account Manager - Ohio - Job
Columbus, OH
Full-time
Onsite
Mid LevelCase Facility Management Solutions is an industry leader in exterior facility services, specializing in snow and landscape services. The Account Manager will oversee the delivery of services for a specific portfolio of client locations, ensuring timely execution and effective communication while supporting field management teams.
Facilities Support ServicesFacility ManagementService Industry
Responsibilities
Manage to high levels of consistent delivery execution from the service partners on assigned client portfolio
Utilize Salesforce tools to properly update and document customer and service partner information in a system
Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility
Assist with training of service partners and field team in technology and APP usage
Review data provided and validates services are being completed on time and correctly
Manage service delivery to specified client scope of work
Utilize designated site mapping tools to manage assigned geographic footprint
Communicate to client at various levels, to include regional and store level via conference calls, and through phone and email exchanges about the review and status of past, present and future services
Facilitate and assist in the resolution of customer problems and concerns
Assist the billing and finance team with questions and solutions regarding service partner payment issues
Work on developing additional training materials as needed
Work with insurance and contract administrator on service partner compliance
Available to work all snow events 24/7 and long duration shifts
Qualification
Required
Manage to high levels of consistent delivery execution from the service partners on assigned client portfolio
Utilize Salesforce tools to properly update and document customer and service partner information in a system
Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility
Assist with training of service partners and field team in technology and APP usage
Review data provided and validates services are being completed on time and correctly
Manage service delivery to specified client scope of work
Utilize designated site mapping tools to manage assigned geographic footprint
Communicate to client at various levels, to include regional and store level via conference calls, and through phone and email exchanges about the review and status of past, present and future services
Facilitate and assist in the resolution of customer problems and concerns
Assist the billing and finance team with questions and solutions regarding service partner payment issues
Work on developing additional training materials as needed
Work with insurance and contract administrator on service partner compliance
Available to work all snow events 24/7 and long duration shifts
Desire to work as part of a team
Strong negotiating skills
Attention to detail
Ability to influence others and manage conflict with a methodical approach to solving
Excellent computer skills with proficiency in the use of Microsoft Office and CRM systems
Possess a strong sense of urgency and ability to make fact-based decisions under pressure
Company
Case Facilities Management Solutions
Case Facilities Management Solutions is snow and ice removal company.
Founded in 1951
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Halifax Group
2022-01-19Private Equity
Leadership Team
Jason Case
CEO
Rob Dix
Chief Operating Officer
Company data provided by crunchbase