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NYCM Insurance · 1 month ago

Quality Assurance (Underwriting) (Hybrid)

Edmeston, NY

Full-time

Hybrid

New Grad, Entry Level

$41K/yr - $63K/yr

NYCM Insurance is seeking a Quality Assurance (Underwriting) professional to ensure compliance with underwriting procedures and regulatory requirements. The role involves conducting audits, monitoring phone calls, and collaborating on training and development efforts.

Financial ServicesReal Estate

Responsibilities

Conduct audit in a minimum of one component area encompassing personal lines, commercial lines, assigned risk, phone call review, customer service review, and report analysis

Monitor phone calls, complete score cards and meet with CSRs to review results

Process transactions to maintain knowledge of processes and procedures

Complete reviews of the life of a policy for system reliability and data integrity

Examine and evaluate the system and procedures to ensure records are accurate and adequate controls are in place

Conduct individual audits to identify remediation and training needs

Collaborate with supervisor on training and coaching development

Assist in the auditing of program changes for technical and workflow areas

Conduct underwriter audits including completed reports (auto and umbrella), home inspections, cancellation notices, losses coded and issued endorsements

Analyze transactions for both accuracy and compliance with procedures

Document audit findings

Professionally handle incoming and outgoing customer phone calls

Other duties as assigned