Mindful Support Services ยท 1 month ago
Client Success Manager/ Sales Representative
Mountlake Terrace, WA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
2+ years expMindful Support Services is a mental health organization dedicated to improving access to high quality mental healthcare. The Client Success Manager serves as the primary point of contact for newly contracted mental health professionals, guiding them through the onboarding process and fostering successful long-term partnerships.
BillingHealth CareLead GenerationMedicalMental Health
Responsibilities
Serve as the lead point of contact for provider partners working through onboarding processes and milestones
Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM
Set clear expectations for completion timelines with providers and meet consistently to discuss those goals
Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions
Provide enrollment for early practice management trainings including seminars and other course materials
Cultivate the community by highlighting community events, consult groups, and group trainings available. Meet event target enrollment goals and metrics
Qualification
Required
Bachelor's Degree, or equivalent work experience
Drive to hit KPIs in a fast-paced office setting
A Growth Mindset and openness to receive and implement feedback
Minimum 2+ year of team management or leadership experience
1 + year of sales, or sales related experience
Professional verbal and written communication skills
Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
Ability to work through uncomfortable moments to build authentic relationships
Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel
Preferred
Experience in hospitality or long-term customer service relationships
Benefits
75% employer covered Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays
15 PTO days accrued annually
Professional and career development opportunities
Company
Mindful Support Services
Mindful Support Services offers mental health, lead generation, marketing, and administrative solutions.
Founded in 2011Mountlake Terrace, Washington, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Crain
Co-Founder, Chief Operating Officer
Company data provided by crunchbase