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Innomotics · 2 days ago

Customer Service Advocate II -Project Manager

New Kensington, PA

Full-time

Hybrid

Senior Level

5+ years exp

Innomotics is a global player in the motors and drives industry, seeking a Customer Service Advocate II - Project Manager to support their New Kensington facility. The role involves managing customer service projects, ensuring timely delivery, and providing technical guidance throughout the project lifecycle while championing customer needs.

AutomotiveMachinery ManufacturingManufacturing

H1B Sponsor Likely

Responsibilities

Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives

Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication

Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements

Support Customers by navigating them through the Innomotics processes & contacts

Lead all aspects of assigned VIP & TSA Customer business

Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle

Monitor project performance, identify potential risks, and implement effective mitigation strategies

Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety

Leads all aspects of project communications (reporting, correspondence, meetings, etc.)

Requests and supervises the project team

Ensures that all project deliverables & requirements are complete

Forecasts (with team) and handles risks & opportunities

Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing

Next level of support above tactical project management to ensure positive customer experience

Coordinates repairs, installation, commissioning, troubleshooting, warranty, root cause analysis, site support, and training efforts

Verifies, requests, and acquires customer acceptance of the system

Maintains lessons learned throughout the entirety of the project

Closes the project at completion and archives project files

Executes a variety of additional project management activities and support

Maintains and monitors project costs & margin throughout project lifecycle

Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance

Qualification

Customer ServiceTechnical ExperienceProject ManagementElectrical Control SystemsVariable Frequency DrivesMicrosoft OfficeQuality OrientationCommunication SkillsPositive Attitude

Required

BS Degree in Project Management, Business, Engineering, or related field

5 years + of project management or related experience

Proven track record of building and managing client relationships, delivering successful marketing solutions in the pharmaceutical industry in scope, on time and on budget

Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently

Excellent communication and presentation skills

Quality Orientation -accurately checking processes and task requirements for the project

Potential for 15% travel based on customer requested meetings and support

You Enjoy Interacting with People and Possess Superior Communication Skills: We're looking for someone who genuinely likes helping people and making each interaction a comforting experience

Positive Attitude: We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team

Technical Experience: Familiar with industrial/mechanical applications, aftermarket service & support functions, equipment startup & commissioning, or similar

Comfortable and willing to learn new things, process oriented with a continuous improvement mindset

A successful candidate should be familiar with Variable Frequency Drives & Motors, Electrical Control Systems, PLC/HMI/SCADA applications, general OSHA guidelines

Preferred

Engineering or technical background

Electrical/Industrial Equipment Knowledge

Variable frequency drives experience

Solid examples of Project Management experience

Proficient in Microsoft Office programs

4 - 5 years of customer service experience

SAP or Similar Experience

Benefits

Medical, dental, prescription and vision coverage, first day of employment

Matching 401(k) (immediate employer match)

Competitive paid time off plan, paid holidays, and floating holidays

Career development opportunities

Education and tuition reimbursement programs available

Flexibility to work remote a few days a week

Paid parental leave

Company

Innomotics

Innomotics is a global supplier of mission-critical electric motors and big drive systems.

Nuremberg, Bayern, DEU

10001+ employees

https://www.innomotics.com

H1B Sponsorship

Innomotics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)