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Siemens Digital Industries Software · 1 month ago

Emulation Hardware Support Engineer

Dallas, TX

Full-time

Hybrid

Mid Level

Siemens Digital Industries Software is a leading global software company dedicated to computer-aided design, 3D modeling, and simulation. They are seeking an Emulation Hardware Support Engineer to support emulation products, ensuring system uptime, diagnosing hardware issues, and collaborating with various teams to maintain operational excellence.

Computer Software

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Work as a key member of the Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base

Support emulation products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services

Fulfill our customer's requirements by maintaining system uptime as critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage off all resources available

Work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills

Ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, update systems to ensure accurate and timely data, and communicate with other teams within Siemens EDA

Provide Operations support in work the collection of reports and data to help maintain a global monitoring system

Perform a site surveys at the customer site to ensure electrical and environmental conditions are met prior to hardware arrives. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing

For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis. The HSE may also be asked to do basic IT systems administration from time to time

Qualification

Troubleshooting electronics hardwareLinux OSHigh-speed serial data technologyMicrosoft WindowsAnalytical problem solvingServerNetwork technologyTechnical communicationCustomer interactionPhysical strengthTeamwork

Required

Bachelor's in electronic or software engineering, or equivalent experience

Must have prior experience in the troubleshooting and repair of complex electronics hardware

Experience with Linux OS as well as Microsoft Windows

Experience with high-speed serial data technology and systems

Skilled in technical communication, analytical problem solving skill, working in team environments

Must have the ability to follow technical directions, both in writing and verbally

Experience in the handling of electronics parts (proper grounding procedures, etc.)

Experience working directly with customers

Possession of a valid driver's license and have the flexibility to travel on very short notice regularly

Ability to work in remote customer locations while communicating with multi-disciplinary teams

Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands-on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or other hard floor). Must be able to reach and work in sometimes awkward positions when attaching cables and boards