The Federal Savings Bank · 1 month ago
Regional Mortgage Processing Operations Supervisor - Consumer Direct
United States
Full-time
Remote
Senior Level
$70K/yr - $85K/yr
5+ years expThe Federal Savings Bank is seeking a Regional Processing Operations Supervisor to join our team! This role is responsible for supervising mortgage processing operations, improving workflow, and ensuring compliance with lending guidelines to provide a high-quality experience for borrowers and loan officers.
BankingFinanceFinancial Services
Responsibilities
Pipeline Oversight: Align processing workflows with regional objectives, ensuring SLAs are met and customer experience remains consistent. Act as a liaison between sales and processing to resolve escalations, clarify guidelines, and maintain transparency
Escalation Resolution: Address and resolve escalated issues, providing solutions to ensure customer satisfaction and process continuity
Training and Development: Facilitate ongoing training and professional development for the mortgage processing team to enhance skills and knowledge. Conduct regular performance evaluations and provide feedback to team members
Reporting and Analysis: Generate reports on processing activities and analyze data to identify trends and areas for improvement
Collaboration: Work closely with regional sales leadership to understand pipeline priorities, borrower expectations, and regional performance goals. Coordinate with operational departments (Underwriting, Closing, Compliance, and Funding) to ensure smooth handoffs and timely processing
Qualification
Required
5+ years of experience in Consumer Direct processing
Credit experience of FHA, VA, and Agency guidelines
Comprehensive knowledge of all mortgage and consumer lending regulations
Experience working with a secondary market of investors
Advanced experience using AUS (DU/LPA)
Proficiency in using Loan Origination Software (preferably Encompass)
Ability to manage multiple priorities, delegate effectively, and maintain accuracy under pressure
High school diploma or equivalent
Benefits
Generous time-off and sick pay that increases with tenure
7 paid bank holidays
Health, Dental, and Vision insurance
HSA and FSA plans available
Company-paid life insurance
401k with partial match
Employee Assistance Program (EAP)
Education Reimbursement
Home Loan Discount program
Ongoing in-house training opportunities to broaden your industry knowledge
Employee recognition on a national scale
Company
The Federal Savings Bank
The Federal Savings Bank focuses on teaching its customers about the mortgage process and giving them the opportunity to own a home.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$31M2021-02-04Undisclosed· $30M
2014-04-08Undisclosed· $1M
Leadership Team
Andrew Chojnowski
Chief Operating Officer, Home Lending
Dan Semenak
Executive Vice President / Chief Operating Officer
Recent News
2025-10-24
newswire.com
2025-07-09
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