JPMorganChase · 2 hours ago
Senior Product Operations Associate
New York, NY
Full-time
Onsite
Mid, Senior Level
4+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. As a Senior Product Operations Associate, you will contribute to the success of installment lending products by collaborating with various teams to monitor performance, support process documentation, and drive operational excellence.
Asset ManagementBankingFinancial Services
Responsibilities
Monitor, validate and remediate daily exceptions for all Card Installments products, ensuring SLA adherence from Ops partners and engaging remediation teams as needed
Monitor product performance and report on key operational metrics to identify trends and areas for improvement
Serve as GM central point of contact for Data & Analytics and Product Managers; lead executive escalations, including research, partner engagement, and share root cause analysis and incident activity with relevant stakeholders
Coordinate issue management by opening, tracking, and resolving issue from end-to-end
Track issues and trends, sharing comprehensive information with product and partner teams to inform solutions
Collaborate with cross-functional teams to implement process enhancements and hold partners accountable for execution
Provide guidance regarding Card Installments procedural, technical and operational changes requiring standing up a new control process; support the design, documentation, implementation and monitoring of new products and services (process mapping, procedures, contractual obligation with external partners)
Qualification
Required
4+ years of professional experience
Ability to write and debug SQL queries and work with large, structured/unstructured dataset (Snowflake/ICDW/Teradata)
Understanding of basic tech software functionalities (API, logs, JIRA)
Proven track record of managing production and operational issues
Strong organizational skills and effective verbal and written communication skills
Self-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision
Controls-focused mindset
Preferred
1+ year data analyst experience
Experience with C3 green screens, Admin Tool, and/or ServiceNow
Experience supporting product development
LLM suite knowledge
Knowledge of Chase organization, processes, systems
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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