Danaher Corporation · 2 months ago
Global Product Service Support Engineer, Core Histology - ONSITE
Deer Park, Illinois, United States
Full-time
Onsite
Mid, Senior Level
$95K/yr - $120K/yr
5+ years expLeica Biosystems, a Danaher operating company, is dedicated to advancing cancer diagnostics and improving lives. The Global Product Service Support Engineer will provide technical expertise and training support for Core Histology products, ensuring service readiness and customer satisfaction through collaboration and issue resolution.
BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical
Responsibilities
Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams
Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution
Provide service expertise as a swim lane contributor in product development and design change processes, ensuring serviceability and support readiness
Develop and maintain service documentation and training materials and deliver global service training programs
Analyze field performance data and customer feedback to identify and drive product and process improvements
Qualification
Required
Bachelor's degree in Engineering, Mechatronics, or a related technical field; equivalent experience may be considered, with 5+ years of experience in technical support, service engineering, or product training, preferably within the medical device or diagnostics industry
Proven experience supporting or servicing Leica Biosystems instruments, or at least core histology-based instruments such as tissue processors, stainers, or coverslippers, and familiarity with associated consumables and workflows
Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English
Demonstrated experience developing service documentation and delivering technical training in both virtual and hands-on formats
This position requires up to 25% flying and/or driving travel to support product launches, customer engagement, and cross-functional collaboration, which may potentially include overnight stays
Must have a valid driver's license with an acceptable driving record
Preferred
Experience working in regulated environments (e.g., ISO 13485, GMP), with an understanding of compliance requirements in medical device or diagnostics settings
Prior involvement in new product development (NPD) or design change projects, particularly in a service or support capacity
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Danaher Corporation
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.
10001+ employees
H1B Sponsorship
Danaher Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1979-01-05IPO
Leadership Team
Rainer Blair
President & CEO
Thomas Joyce
President & CEO
Recent News
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