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Grammarly · 1 month ago

Senior Sales Operations Specialist

USA

Full-time

Hybrid

Senior Level

$137K/yr - $188K/yr

5+ years exp

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Senior Sales Operations Specialist will work closely with B2B sales teams to maximize seller productivity and growth through operational excellence and efficiency.

Computer Software

Comp. & Benefits

Responsibilities

Superhuman team members in this role must be based in the United States

To support our continued growth, we’re looking for a Senior Sales Operations Specialist to join our Revenue Operations organization

The Sales Operations Specialist will be a core part of the Sales Operations team, working closely with our B2B sales teams to maximize seller productivity and growth through operational excellence and efficiency

You will partner cross-functionally with Sales, Marketing, Customer Success, Data Science, GTM Systems, and other teams on key initiatives that enhance business performance, operational efficiency, and data integrity

A typical day involves working on various Sales Operations requests and projects related to account and lead management, rules of engagement, sales process enhancements, territories, and the sales GTM tech stack

As a Senior Sales Operations Specialist, you will own your day-to-day independently and be part of a growing Revenue Operations team

There is much room for growth and future process enhancements that directly impact the sellers we support

Our goal is to maximize sales productivity and increase operational efficiency and rigor

The right candidate will be able to strike a balance between strategic initiatives and day-to-day field support, while also adapting to a fast-paced, dynamic environment

In your first 30 days, you will:

Onboard and meet the team

Shadow team members to gain an understanding of day-to-day questions and requests that sales operations supports

Study and internalize the Superhuman Business sales process. Learn seller processes by independently testing scenarios in related systems

Establish relationships with team members and cross-functional partners

Learn Superhuman’s GTM Operations motion and understand how we handle territories, rules of engagement, and day-to-day processes for sellers

Create a 30-day retrospective report outlining key learnings and areas for potential improvement

By 3 months, you will:

Triage, prioritize, and resolve daily sales operations requests and complete assignments on time

Coordinate with stakeholders to drive proactive enhancements for sales ops initiatives, such as territory management tactics or account assignments

Gain a thorough understanding of the daily impact of Rules of Engagement, Leads, and Account processes for a seller’s day-to-day

Begin to iterate or build core sales operational processes to enhance the processes for routine requests you see daily in a manner that scales

By 6 months, you will:

Continuously drive process enhancements or propose automation workflows to improve the seller experience and reduce manual work

Provide ad-hoc training and sales support for sellers and maintain internal documentation

Become the subject matter expert for all things Sales Ops related to the sales team

Form a perspective on opportunities and initiatives to scale through technology and AI

By 12 months, you will:

Have excellent systems and process-oriented thinking to drive the adoption of core processes that maximize seller productivity

Uplevel processes for sales with organizational growth and scale in mind

Proactively analyze sales territory design and provide actionable insights to leadership regularly

Strong independent ownership of the sales ops processes, related systems, and design, whilst maintaining effective day-to-day sales operations

Qualification

Sales Operations ExperienceCRM ExperienceData AnalysisExcel ProficiencyCommunication SkillsDetail-OrientedTeam PlayerSelf-Starter

Required

Has 5+ years of experience in Sales, Revenue, or GTM Operations

Has a growth mindset and the ability to work in a fast-paced environment and be hands-on in supporting growing sales and customer success teams

Is highly organized and detail-oriented

Takes ownership of all aspects of the role and seeks to uplevel processes over time, and is deeply involved in their day-to-day

Is a self-starter who is motivated to achieve goals and has a bias for action

Is a team player and an Independent thinker who works well on a team and is a highly productive individual contributor who actively shares ideas and feedback

Has strong communication skills, both written and verbal, in a remote environment with varying levels of the organization

Has CRM Experience (Salesforce preferred)

Is proficient in Excel and able to understand datasheets and interpret results

Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments