Engagement Manager (Forward Deployed), Public Sector jobs in United States
cer-icon
Apply on Employer Site
company-logo

Scale AI · 2 days ago

Engagement Manager (Forward Deployed), Public Sector

positionWashington, DC
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$164K/yr - $245K/yr
date3+ years exp

Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. The Engagement Manager will lead and coordinate delivery of workflows, manage customer relationships, and ensure an incredible customer experience.

Artificial Intelligence (AI)Data Collection and LabelingGenerative AIImage RecognitionMachine Learning
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Manage customer relationships from the executive to the end user
Be forward deployed with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts

Qualification

TS/SCI clearanceStakeholder managementCustomer-facing experienceML operations understandingAnalytics-driven problem solvingPythonSQLProgram leadershipVerbal communicationWritten communication

Required

An active TS/SCI clearance
3+ years of work experience succeeding in stakeholder management or customer-facing role
A basic understanding of the ML operations process
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East

Preferred

10+ years of professional experience, often in a customer-facing technical program management role in industry or government
Prior experience at an API technology company and / or managing technical customers using an API
Proficiency in Python, SQL or other programming languages

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
A commuter stipend

Company

Scale AI

twittertwittertwitter
company-logo
Scale’s mission is to develop reliable AI systems for the world’s most important decisions.
dateFounded in 2016
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://scale.com

Funding

Current Stage
Late Stage
Total Funding
$15.9B
Key Investors
MetaAccelTiger Global Management
2025-06-10Corporate Round· $14.3B
2025-06-04Series Unknown
2024-05-21Series F· $1B

Leadership Team

leader-logo
Jason Droege
Interim Chief Executive Officer
linkedin
leader-logo
Dennis Cinelli
Chief Financial Officer
linkedin

Recent News

Benzinga.com
Former Meta Scientist Says Mark Zuckerberg's New AI Chief Is 'Young' And 'Inexperienced'—Warns 'Lot Of People' Who Haven't Yet Left Meta 'Will Leave'
2026-01-05
Crunchbase News
Crunchbase Predicts: Why Top VCs Expect More Venture Dollars, Bigger Rounds And Fewer Winners In 2026
2026-01-05
Cyprus Mail
From OpenAI to Nvidia, firms channel billions into AI infrastructure as demand booms
2026-01-04
Company data provided by crunchbase