Apply on Employer Site

ActioNet, Inc. · 2 months ago

Tier 2 - Desk Side Support - IT Specialist

Washington, DC

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

ActioNet is a woman-owned IT Solutions Provider with extensive expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. They are seeking a Tier 2 - Desk Side Support - IT Specialist to provide technical and administrative support for IT operations, ensuring efficient daily operations and project success.

AssociationConsultingCRMGovernmentInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity

Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices

Perform system imaging, patch deployment, and configuration management using SCCM and Intune

Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory

Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting

Perform administrative and clerical tasks to support IT operations and project activities

Maintain and organize project files, reports, and technical documentation both electronically and manually

Schedule and coordinate meetings, prepare agendas, and record minutes and action items

Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction

Create and maintain spreadsheets for budgeting, cost tracking, and project status updates

Manage office calendars, meeting logistics, and travel arrangements for staff

Support IT-related data entry, record management, and non-technical documentation tasks

Monitor IT asset inventory and assist with procurement tracking

Ensure compliance with IT security policies, standards, and procedures

Mentor junior administrative and technical personnel as required

Handle sensitive or classified materials with discretion and accuracy

Provide word processing, spreadsheet, and database support for IT teams

Contribute to the improvement of administrative workflows and technical support processes

Qualification

SCCMIntuneActive DirectoryMicrosoft Office SuiteCompTIA Security+Microsoft Certified Endpoint Administrator AssociateTechnical SupportAdministrative CoordinationCommunication SkillsTeam Collaboration

Required

Bachelor's degree

3+ years of experience supporting business, technical, and IT personnel

Proven record of reliability and professionalism

Associate's degree in Information Technology, Computer Science, or a related discipline

3+ years of progressively responsible experience in IT support and administrative roles

Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)

Preferred

CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Company

ActioNet, Inc.

Glassdoor3.7

ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.

Founded in 1998

Vienna, Virginia, USA

1001-5000 employees