Apply on Employer Site

Ricoh USA, Inc. · 1 month ago

Legal Office Services Lead

Dallas, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ricoh is seeking a Site Leader for their legal office environment, where you will oversee the day-to-day operations of a specialized site. You will play a pivotal role in employee development and client relations, ensuring high standards of service and operational efficiency.

ConsultingDocument PreparationInformation Technology

Responsibilities

Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness

Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth

Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention

Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources

Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation

Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations

Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance

Qualification

Legal industry experienceCustomer service skillsInterpersonal skillsTraining experienceSoftware proficiencyOrganizational skillsCommunication skillsLeadership skillsProblem-solving skills