Coinbase · 2 weeks ago
Senior CX Analytics Engineer
United States
Full-time
Remote
Senior Level
$167K/yr - $197K/yr
5+ years expCoinbase is on a mission to increase economic freedom in the world and is seeking a Senior CX Analytics Engineer to enhance customer experiences through data-driven insights. The role involves developing metrics and self-service tools, collaborating on an analytic roadmap, and driving the adoption of analytic capabilities to improve operational efficiency.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Improve customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
Collaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business
Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
Drive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale
Understand data resources and know when, how, and which best to use for each project
Ability to frame and break down complex business problems into key components and recommend practical solutions
Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
Guide code reviews, provide SQL and Python expertise, and create well-maintained ETL jobs
Maintain a high bar for statistical rigor on your team; ensure that we’re conducting experimentation and causal analyses that build confidence with your stakeholders
Qualification
Required
5+ years of relevant data analytics experience in an operational environment, with a strong focus on quality measures
Experience transforming unstructured data into actionable insights, outlier based agent performance management, and web analytics
Professional experience using advanced SQL and data modeling skills to process large, complex datasets
Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
Excellent written and verbal communication skills, including experience meeting with and communicating information to senior leadership
Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs
Preferred
Report automation experience (e.g. using Python, R)
Knowledge of AWS services and cloud computing
Experience with descriptive and inferential statistics
Experience with financial industry regulations
Benefits
Target bonus
Target equity
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (92)
2023 (96)
2022 (284)
2021 (183)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$4.46BKey Investors
ARK Investment ManagementDFJ GrowthTiger Global Management
2025-12-19Post Ipo Equity· $4.2M
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
2026-01-12
2026-01-11
Crowdfund Insider
2026-01-11
Company data provided by crunchbase