RHA Health Services, LLC · 3 months ago
Program Coordinator / Salisbury Behavioral Health
Bethlehem, PA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrRHA Health Services is dedicated to helping individuals with intellectual and developmental disabilities, mental health, and substance use needs. The Program Coordinator role focuses on developing positive relationships with stakeholders, managing communications, and ensuring high-quality service delivery to clients.
Health Care
Responsibilities
Develops and maintains positive relationships with key stakeholders
Ensures stakeholder satisfaction with the company by maintaining proactive, responsive communication
Maintains regular, proactive communication with key stakeholder groups, and builds new relationships as needed to further the company’s mission, vision, and referral sources
Directs Communication with Management and colleagues
Establishes and maintains frequent and regular communication with program director and staff to assure smooth program functioning
Participated in all regulated trainings or trainings as they apply to their position as needed
Participates in group supervision and staff meetings in accordance with program and company requirements
Accept new referrals from outside sources and confirm eligibility for services
Assists program in Preparing and submitting required paperwork to coordinate referrals/authorization for services to the Department of Public Welfare, managed care companies, and/or other governmental bodies in a timely manner
Runs EVS checks upon intake, and the 1st and 15th of every month to monitor client’s insurance eligibility
Represent the company as a liaison to county offices, managed care companies, Department of Public Welfare, schools, and all other providers involved with client care
Monitor services provided to ensure services are within the prescribed authorization period and within the approved limit of hours
Communicate with parent/guardian regarding client progress/concerns through quality-of-service verification calls
Monitor effectiveness of treatment protocols, through weekly Electronic health records checks, monitored on a shared spreadsheet, to assure compliance with regulated timeframes for all intakes and ongoing assessments/annual forms and treatment plan due dates and report treatment concerns to supervisor
Scan any paper forms/documents required to be inputted into electronic health record on a regular basis to maintain audit readiness
Complete on-boarding and off-boarding of clients within electronic health record
Complete quarterly POMS in the CCBHO portal
Send re-engagement letters as applicable
Schedule and facilitate interagency meetings, as necessary by sending out ITM letters
Prepares and sends out PCP letters to primary care doctors
Assists program director in the cross-referencing Electronic health records for accuracy in times and recipient code entries prior to checking for clinical relevance
Runs varies Electronic health records reports as it pertains program need
On a temporary basis, perform responsibilities associated with the Mental Health Worker position, as directed
Assist in the completion of bi-annual linkage letters
Assist in preparation process prior to audits and reviews
Complete miscellaneous paperwork/reports as directed
Complete and submit EHR entries accurately and in a timely manner in accordance with company policy
Maintain client confidentiality per company policy, HIPAA Privacy Rule regulations, and the Department of Public Welfare/CASSP principal guidelines
Adhere to company policies and procedures
Performs Other Related Duties As Assigned
Qualification
Required
Develops and maintains strong positive relationships with key stakeholder groups that are important to company success
Ensures all stakeholder communications are proactive and responsive
Assists in the overall management and functioning of the program
Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development
Sets meaningful, challenging performance objectives with clear measures of success for themselves
Allocates time and attention based on what is most important to achieve key goals and objectives
Effectively organizes and balances tasks and priorities to keep multiple projects on track
Has an authentic interpersonal style that engages others and encourages high performance
Uses personal influence to encourage and support
Shares information. Listens and involves others
Clearly conveys ideas in a manner that engages others and helps them understand and retain the message
Uses creativity appropriately to drive progress and encourages others to do the same
Makes innovation a priority among team members; encourages reasonable risk taking
Uses healthy and effective methods to manage stress
Provides timely and professional service to both internal requests and the requests of the people we support and customers
Is responsive to the people we support and customers' needs and requests
Understands and follows company policies; encourages others to follow work rules
Complies with basic job requirements and tasks; arrives at work on time as scheduled
Proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations
Develops and maintains positive relationships with key stakeholders
Ensures stakeholder satisfaction with the company by maintaining proactive, responsive communication
Maintains regular, proactive communication with key stakeholder groups
Builds new relationships as needed to further the company's mission, vision, and referral sources
Establishes and maintains frequent and regular communication with program director and staff to assure smooth program functioning
Participates in all regulated trainings or trainings as they apply to their position as needed
Participates in group supervision and staff meetings in accordance with program and company requirements
Accepts new referrals from outside sources and confirms eligibility for services
Assists program in preparing and submitting required paperwork to coordinate referrals/authorization for services
Runs EVS checks upon intake, and the 1st and 15th of every month to monitor client's insurance eligibility
Represents the company as a liaison to county offices, managed care companies, Department of Public Welfare, schools, and all other providers involved with client care
Monitors services provided to ensure services are within the prescribed authorization period and within the approved limit of hours
Communicates with parent/guardian regarding client progress/concerns through quality-of-service verification calls
Monitors effectiveness of treatment protocols, through weekly Electronic health records checks
Scans any paper forms/documents required to be inputted into electronic health record on a regular basis to maintain audit readiness
Completes on-boarding and off-boarding of clients within electronic health record
Completes quarterly POMS in the CCBHO portal
Sends re-engagement letters as applicable
Schedules and facilitates interagency meetings, as necessary
Prepares and sends out PCP letters to primary care doctors
Assists program director in the cross-referencing Electronic health records for accuracy
Runs various Electronic health records reports as it pertains to program need
On a temporary basis, performs responsibilities associated with the Mental Health Worker position, as directed
Assists in the completion of bi-annual linkage letters
Assists in preparation process prior to audits and reviews
Completes miscellaneous paperwork/reports as directed
Completes and submits EHR entries accurately and in a timely manner in accordance with company policy
Maintains client confidentiality per company policy, HIPAA Privacy Rule regulations, and the Department of Public Welfare/CASSP principal guidelines
Adheres to company policies and procedures
Completes criminal background check
Name checked in the registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
Undergoes drug testing
Education verification and other credentialing based on position requirements
Proof of employment history or references (if required)
Proof of driver's license, driver's insurance, and vehicle, if required for providing transportation for individuals
Benefits
Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
Employee perks and discount program: to help you save money!
Paid Time Off (full-time employees only)
Health/Insurance (full-time employees only)
401(k) retirement savings program
Wellbeing Programs: Physical, Emotional and Financial
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
Training: Free CPR, first aid, and job-specific training opportunities
Company
RHA Health Services, LLC
At RHA Health Services, the people we serve and support are at the very center of everything we do.
Founded in 1989
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-05Acquired
Leadership Team
Jeanne Duncan
Chief Executive Officer
Sandy Feutz
Chief Operating Officer
Recent News
2025-03-01
Company data provided by crunchbase