LaunchDarkly · 1 week ago
Technical Support Engineer - West Coast
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $133K/yr
5+ years expLaunchDarkly is a company focused on improving software delivery and customer experiences. The Technical Support Engineer will resolve technically-focused customer issues and collaborate with engineering teams to enhance the customer experience.
Developer ToolsDevOpsSoftwareTest and Measurement
Responsibilities
Develop working expertise in the LaunchDarkly platform, including SDKs and integration patterns
Support the resolution of customer issues by applying established troubleshooting practices
Collaborate with engineering teams to document and escalate product bugs and system issues
Contribute to team effectiveness by participating in onboarding, knowledge sharing, projects, and process documentation
Assist in identifying patterns in support cases and suggesting improvements to internal tools or workflows
Engage in ongoing professional development to enhance technical and customer support capabilities
Willingness to provide Hawaii time-zone coverage
Qualification
Required
Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, Java)
Passion for learning and applying that knowledge to solving customer issues and advocating for their success
5 years of related or equivalent professional experience, which may include experience gained through related work, education, or training
Willingness to provide Hawaii time-zone coverage
Preferred
Preferred working hours of 8–5 Hawaii-Aleutian Standard Time
Benefits
Restricted Stock Units (RSUs)
Health, vision, and dental insurance
Mental health benefits
Company
LaunchDarkly
LaunchDarkly is a feature management platform that allows software development teams to deliver to their customers.
501-1000 employees
H1B Sponsorship
LaunchDarkly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$330.3MKey Investors
Lead Edge CapitalBessemer Venture PartnersRedpoint
2021-08-10Series D· $200M
2020-01-16Series Unknown· $54M
2019-03-13Series C· $44M
Leadership Team
Edith Harbaugh
Chief Executive Officer
John Kodumal
CTO and Cofounder
Recent News
2026-01-02
Alchemist Accelerator
2026-01-02
2025-12-29
Company data provided by crunchbase