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Peraton · 1 month ago

Senior Unified Communications Engineer

Arlington, VA

Full-time

Onsite

Senior Level, Lead/Staff

$190K/yr - $304K/yr

14+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an experienced Senior Unified Communications Engineer to configure, manage, monitor, and maintain government Command and Control conference rooms and video-teleconferencing endpoints.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems

Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences

Conduct testing and configuration of existing VTC hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms

Perform patch and firmware upgrades of VTC devices, break/fix support and daily operations and management support, including on-site assistance for special events

Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems

Testing and evaluation of video endpoint devices and associated peripherals

Documentation and reporting of all associated testing activities

Develop and provide training to end users on the various endpoint devices

Qualification

Cisco Certified Internetwork ExpertVOIP ProtocolsCisco CUCMCisco TelepresenceIAT Level II certificationVideo CommunicationsVideo Conferencing SupportStreaming TechnologyVTC Equipment RepairTeam ConsensusTechnical CertificationITIL ExperienceMaintenance Ticketing SystemMonitoring Systems KnowledgeGovernment Support ExperienceSelf-drivenFlexibility

Required

An active/current Top Secret/SCI security clearance is required

Bachelor's degree in Computer Science or related field and 16 years of related experience or a commensurate combination of education, training and experience is required; or a Master's degree and 14 years of relevant experience; or an Associate's degree and 18 years of relevant experience; or a High School Diploma/GED and 20 years of relevant experience in the above-cited duties may be substituted in lieu of a completed higher education degree

An active Cisco Certified Internetwork Expert (CCIE) certification

An active/current DoD 01 compliant IAT Level II certification (CCNA, Security+, etc.)

At least five (5) years of experience with VOIP Protocols (SIP, H.323), Unified Communications Implementation, Gateway Solution Implementation, PABX / PSTN, Wireshark, SIP, Networking

Minimum of three (3) - five (5) years of experience in supporting Cisco CUCM environment for video collaboration

Minimum of three (3) - five (5) years of experience in Cisco Telepresence, Video Communications and Meeting Server management

Minimum of two (2) years of experience interacting with high profile executives and addressing video conferencing support needs

Minimum of two (2) years of experience in working with encoding and decoding streaming technology

Minimum of two (2) years of troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)

Self-driven and resourceful in achieving goals independently as well as in cooperation with others

Flexibility to adjust to changing requirements, schedules, and priorities

The ability to socialize ideas, make recommendations, and gather team consensus to move forward

Preferred

Technical certification in Cisco Voice and Video Engineering

Direct experience with Cisco Telepresence Management System, Video Control Server, Cisco Meeting Server, WebEx Pro desktop video systems, and WebEx Pro system CODECs

Experience with the ITIL library in support of incident and change management

Experience with a maintenance ticketing system to manage incidents and problems

Knowledge of Solarwinds, Splunk, and Variphy monitoring systems

Previous experience supporting a government and/or Department of Defense customer