LINET ITALIA - DIVISIONE OSPEDALIERA · 1 month ago
Field Service Technician Level 1 - Chicago
Chicago, IL
Full-time
Onsite
Mid, Senior Level
5+ years expLINET ITALIA - DIVISIONE OSPEDALIERA is seeking a Field Service Technician I to perform installations, troubleshooting, and repairs of LINET and non-LINET products in healthcare facilities. The technician will provide high customer service, complete repairs, and maintain equipment according to established standards.
Hospital & Health Care
Responsibilities
Provide high level of customer service and interact with customers in a professional manner
Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training
Will assist as instructed on installations and will complete routine preventative maintenance per service contracts
Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure
All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion
Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders
Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers
Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies
Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products
Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times
Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift
If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines
All other duties as assigned
Regular and timely attendance, nights, weekends and on-call hours maybe required
Qualification
Required
High School Diploma or equivalent
5 years related experience and/or training
Advanced electro-mechanical repair and troubleshooting skills
Experience in driving 'C' size trucks
Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers' license record will be reviewed on an annual basis
Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
High level of integrity
Learning agility
Excellent communication skills
Exemplary interpersonal skills – ability to work effectively with a variety of personalities and behavioral styles
Ability to organize and manage multiple priorities and deadlines/follow-up
Expert level of technical acumen
Strong customer orientation
High level of Linet and competitor technical product knowledge
Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community
Ability to apply mathematical concepts and operations
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions
Ability to drive in inclement weather
Ability to lift and/or move up to 75 pounds
Ability to work in hospital environments where biohazards could be present
This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows
Vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption
Benefits
LINET will provide established equipment annually.
Vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption.
Company
LINET ITALIA - DIVISIONE OSPEDALIERA
The Linet SE Group is a European leader in the production and distribution of latest-generation hospital beds (over 70,000 beds sold in more than 100 countries with a turnover of €176.6 million in 2014-2015).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase