Follett Higher Education ยท 2 days ago
Retail Market Leader - Boston
Chestnut Hill, MA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $90K/yr
5+ years expFollett Higher Education is a leading educational service provider and omnichannel retailer that supports over 6 million students. The Market Leader will lead store teams to achieve operational excellence in sales growth, talent development, and customer service, while fostering strong relationships with campus communities.
EducationLanguage LearningTraining
Responsibilities
Driving Results/Sales: Consistently deliver exceptional results through business insight and operational expertise within a specific geographic market, including:
Lead ongoing in-person and virtual store visits within an assigned market
Regularly review market/store financial reporting and initiate plans and actions to drive future results
Partner with store leaders to plan and implement effective sales events such as Back to School, Gameday, Homecoming, etc
Champion effective execution of standard operational procedures, programs, and initiatives
Demonstrate a strong understanding of store presentation standards; lead and coach teams to consistently deliver best-in-class merchandising execution
Contribute to regularly scheduled assortment/product planning meetings with store leaders and One Team Center partners
Collaborate with store leaders to ensure store schedules support customer service standards and maximize selling opportunities; ensure compliance with labor hour budgets
Successfully partner with ACCESS leaders to drive new ACCESS business and effectively support and grow existing business
Responsible for leading in-store course materials activities across the market in collaboration with course materials leadership
Ensure that all operational back-office functions are completed in accordance with company directives, policies, and procedures, including:
Preparation and follow-up on Accounts Receivables, Account Invoices, Chargebacks, and coordination of Stock Shipments
Responsible for meeting annual shrink budget
Talent Management: Champion full cycle talent management for all stores, including:
Active recruitment, training, coaching, and talent development
Exemplifies market-wide culture of continuous performance feedback and effective, periodic performance evaluations
Maintain succession plan/talent pipeline with a strategy to develop an internal bench of candidates and cultivates external pool of key talent
Develop cross-functional teams of engaged team members to execute standards and drive business results
Cultivate and maintains a culture of accountability
Campus Relations: Establish and foster strong relationships with the campus communities, campus administration, athletics departments, faculty, and staff, including:
Ongoing review of campus operations and business results with campus partners
Collaborate on opportunities both on campus and within local communities
Partner with store leaders to deliver effective SPR meetings 2x per year with relevant campus stakeholders
Customer Service: Is passionate about Customer Service and leads teams to provide a fun, best-in-class experience for all customers, including:
Provide an engaging customer service experience and incorporates the GET customer service model into in-store and online experience
Coach store leaders and teams in effective customer service behaviors; follow up consistently to recognize performance
Ensure store scheduling is optimized to provide exceptional customer service
Partner with stores as needed to resolve escalated customer issues and incidents in a timely manner
Review SMG data, share with team members, and proactively takes action to improve results
Other duties as assigned to support general store operations
Qualification
Required
Bachelor's Degree or equivalent
5-7 years of Multi-Unit Store Experience
Results and Sales Driven
Experience with full-cycle talent management
Passionate about Customer Service
Foster strong relationships with campus relations
Travel Requirements greater than 50%
General Computer Skills
Company
Follett Higher Education
Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey.
5001-10000 employees
H1B Sponsorship
Follett Higher Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Kevin Renshaw
Vice President Business Development & Strategic Partnerships
Mike McEneany
Vice President of Business Development & Strategic Partnerships
Recent News
Company data provided by crunchbase