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Grameen America, Inc. · 3 days ago

Relationship Associate

LA Metro Area

Full-time

Onsite

Entry Level

$19.42/hr - $19.42/hr

2+ years exp

Grameen America, Inc. is a nonprofit microfinance organization dedicated to helping low-income women entrepreneurs build businesses. The Relationship Associate position is designed as the first step in a career path within the organization, focusing on delivering exceptional customer service, engaging in outreach activities, and supporting member recruitment efforts.

CommunitiesFashion

Diversity & Inclusion

No H1B

Responsibilities

Conduct weekly center meetings during which we collect and follow-up with loan repayments, share program updates and educational discussions

Build strong and positive relationships with members to support both retention and business growth

Respond to member inquiries promptly and professionally, Assist with problem solving & engagement

Conduct in-person home verification and business visits to verify and ensure the legitimacy and accuracy of borrower’s information

Uphold high standards of service, quality, and productivity

Adhere to all company policies and procedures

Conduct outreach through various channels within the neighborhoods your branch serves, which requires regular local travel

Use these outreach techniques to grow the program by recruiting new members to achieve designated membership growth targets

Monitor member loan activity, ensuring compliance with loan criteria, disbursement guidelines, and repayment schedules

Reconcile and accurately input payment data into internal systems, ensuring proper documentation and compliance with required notifications

Qualification

Bilingual proficiencyCustomer service skillsBasic numeric skillsCommunication skillsComputer proficiencyWillingness to learnProblem-solving skillsAttention to detailTime managementTeam collaborationIntegrityWork ethic