Canonical · 1 month ago
Graduate Customer Success Manager
United States
Full-time
Remote
New Grad, Entry LevelCanonical is a pioneering tech firm that is at the forefront of the global move to open source. The Customer Success Manager role focuses on supporting customers, ensuring they have the best experience with Canonical's products, and collaborating with various teams to drive user engagement and satisfaction.
Computer Software
Responsibilities
A strong focus on supporting customers by finding solutions to ticket requests
Enrich documentation about problem solving, Q&A, onboarding materials
Drive campaigns targeting multiple customers through digital touch-points and activities
Identify high potential as well as high risk customers from newly onboarded users or customers
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more
Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
Engage with your portfolio of customers to ensure risk identification
Collect feedback from customers and format them for review by the product team
Qualification
Required
Customer-facing experience
An empathetic individual with a natural drive to help others
Passion for technology, infrastructure and Ubuntu in particular is a must
Excellent presentation skills
Strong organisational skills, ability to structure and constantly update documentation
A team player capable of interacting with all departments internally
Preferred
Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English
Benefits
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
Company
Canonical
We deliver open source to the world faster, more securely and more cost effectively than any other company.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kara Stemig
Partner Marketing Manager, Public Cloud
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