Quiq · 2 months ago
Sr. Program Manager (remote)
United States
Full-time
Remote
Senior Level
7+ years expQuiq is a company focused on automating conversations to enhance customer experiences using advanced language models. They are seeking a Senior Program Manager to manage and deliver complex projects for enterprise customers, ensuring successful execution and long-term business value. The role involves collaborating with clients and internal teams, leading project management efforts, and enhancing customer satisfaction post-implementation.
Agentic AIArtificial Intelligence (AI)Customer ServiceEnterprise SoftwareGenerative AIMessagingProductivity ToolsSoftware
No H1B
Responsibilities
Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. Ensuring they are completed on time, within scope, and within budget following our Services Methodology approach
Customer Engagement: Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application
Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers
Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service
Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes
Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales
Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards
Steering Committee Ownership:: Provide regular project updates to key senior stakeholders within Quiq and the customer
Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders
Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership
Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer
Qualification
Required
7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry
Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences
Deep understanding of Consumer Customer Service best practices and strategies
Bachelor's degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable
Willingness to travel up to 20% of the time
Strong understanding of project management methodologies and tools
Excellent leadership and team management skills
Superior communication and interpersonal abilities
Proven ability to manage multiple projects simultaneously
Experience building project delivery methodologies and processes
Strong passion for working with large enterprise companies
Strategic thinker with a client-centric approach
Highly organized with keen attention to detail
Adaptive to changing priorities and able to thrive in a fast-paced environment
Strong problem-solving capabilities and a proactive attitude
Passion for building and testing new processes
Benefits
Market competitive total compensation package
100% company paid family medical and 100% individual dental and vision insurance coverage
Flexible, unlimited vacation policy
Stock options
Strong company culture
Company
Quiq
Quiq is the only enterprise agentic AI platform that IT, CX, and eCommerce leaders can agree on.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Baird CapitalFoundry GroupVenrock
2022-04-12Series C· $25M
2019-07-25Series B· $12.5M
2016-08-23Series A· $6.5M
Leadership Team
Mike Myer
CEO & Founder
Michael Hartsog
VP of Global Alliances
Recent News
2025-11-13
2024-10-29
Company data provided by crunchbase