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The People Concern · 1 month ago

Senior Director of Operations, TPC Homes

Los Angeles, CA

Full-time

Hybrid

Director/Executive

$110K/yr - $125K/yr

7+ years exp

The People Concern is one of LA's most respected homeless services organizations, focused on creating and operating high-quality affordable housing. The Senior Director of Operations will develop the operational framework necessary for TPC Homes to scale its impact, ensuring the delivery of best-in-class housing solutions for vulnerable populations.

Customer ServiceNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Design and implement portfolio-level systems for finance, compliance, and performance management that create consistency and scalability

Build reporting dashboards and KPIs for actionable visibility into portfolio performance

Optimize software and data tools to drive real-time insight

Create standard operating procedures and documentation; strengthen audit readiness and compliance infrastructure

Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support

Maintain portfolio to industry benchmarks for occupancy, turnover, expense ratios, and resident satisfaction through systems and support

Partner with property management team to implement operational best practices that enable property-level excellence

Ensure portfolio-wide compliance with LIHTC, HUD, and all regulatory requirements

Build analytics capabilities that translate data into actionable performance improvement and stronger underwriting of new opportunities

Manage relationships with external finance, accounting and legal consultants

Serve as strategic partner to Executive Director on organizational planning, growth readiness, and operational strategy

Own key organizational functions such as compliance, risk management, insurance, and audit preparation

Support development pipeline by building systems that smoothly transition new properties from construction to operations

Interface between TPC Homes' real estate-specific needs and The People Concern's infrastructure

Contribute to board and investor reporting on operational performance and organizational health

Qualification

Affordable housing operationsOperational systems developmentFinancialAnalytical skillsYardi software proficiencyCompliance expertiseProject managementProcess designEmotional intelligenceCollaboration skillsOrganizational skills

Required

7-10 years in affordable housing operations at the corporate level

Proven track record building or substantially improving operational systems and infrastructure in growing organizations

Deep expertise in industry best practices and compliance

Strong financial and analytical skills; comfortable with budgets and operational metrics

Experience with Yardi or similar management software platforms and leveraging technology for operational insight

Excellent project management, process design, and organizational skills

Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments

Leads through collaboration—builds infrastructure that enables people rather than constrains them

Emotional intelligence and maturity to professionalize operations while respecting existing expertise and relationships

Connects operations to mission—understands that operational excellence directly impacts resident outcomes

Operates independently and creates clarity from ambiguity without needing extensive direction

Preferred

Experience working with supportive housing populations or high-acuity residents

Track record professionalizing operations and formalizing systems in a growing organization

Understanding of both housing development and ongoing property operations

Bachelor's degree preferred

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts

Company

The People Concern

The People Concern is a provider of advocate for evidence based solutions for inherent in homelessness and domestic violence.

Founded in 2016

Los Angeles, California, USA

501-1000 employees

https://www.thepeopleconcern.org/

H1B Sponsorship

The People Concern has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2021 (1)