YMCA of Honolulu · 2 months ago
Member Service Representative
Lower Nuuanu, HI
Part-time
Onsite
New Grad, Entry Level
$17.75/hr - $20.25/hr
0+ years expYMCA of Honolulu is seeking a Member Service Representative to provide a wide scope of customer services. The role involves membership and program sales, facility monitoring, and assisting members in reaching their health and wellness goals.
Health Wellness & Fitness
Responsibilities
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals
Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations
Supports the development and operations of multi-oriented programs and services which may be specific to the branch location
Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member
Qualification
Required
At least half a year documented customer service experience and/or health/fitness experience
Requires understanding of group work process, program and staff development, skilled in general management and communications
Must be proficient in Microsoft Office
Must be people oriented, be well organized, and multi-task oriented
Previous customer service experience required
Cash handling knowledge
Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds
Must be at least 18 years of age
Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
TB test required
Must be able to complete the YMCA's mandatory training modules for program staff within the required timeframe after hire
Preferred
High school diploma or equivalent preferred
Knowledge of program fiscal management preferred
Benefits
Free Y membership with employment
Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire
Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more
Company
YMCA of Honolulu
Youth and Family Wellness
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase