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Solaris Health (now Urology Alliance) · 1 month ago

Patient Service Representative I

New Smyrna Beach,FL,US

Full-time

Onsite

Entry Level

1+ years exp

Solaris Health is seeking a Patient Service Representative I responsible for providing exemplary customer service to ensure a positive patient experience. The role includes coordinating clerical tasks, managing patient intake and checkout processes, and maintaining patient confidentiality while supporting the clinical staff.

Health CareHospitalMedical

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone

Is responsible for keeping the front desk area clean and organized

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)

Collects outstanding patient balances

Obtains referrals and authorizations when required

Scans incoming faxes, consents, reports, and all other patient information into patient chart

Generates batch transmittal reports for each day

Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff

Schedules follow up services and office visits for patients

Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

Ensures proper hand off of responsibilities once their task is completed

Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts

Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions

Consistently demonstrates good use of time and resources

Ensuring that all medical records are accurate and complete

Performs other position related duties as assigned

Qualification

Customer serviceHealthcare systems operationsEMR navigationMicrosoft OfficeMedical terminologyHealth insurance knowledgeOrganizational skillsInterpersonal skillsVerbal communicationWritten communication

Required

High School Diploma or equivalent required

Minimum of 1-3 years' customer service experience required

Skill in using computer programs and applications including Microsoft Office

Knowledge in healthcare systems operations and experience in navigating EMRs

Ability to answer multiple incoming telephone calls

Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations

Customer-oriented with ability to remain calm in difficult situations

Ability to work independently and manage multiple deadlines

Ability to comprehend established office routines and policies

Ability to keep financial records and perform mathematical tasks

Knowledge of Medical Terminology

Excellent verbal and written communication skills

Proficient interpersonal relations skills

Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)

Ability to navigate online health insurance portals to verify benefits

Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse

Complies with HR confidentiality standards

Preferred

Some college work preferred

Experience in a medical office; specifically, urology, preferred

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred

Company

Solaris Health (now Urology Alliance)

Urology Alliance (UA) is a physician-led urology organization bringing together leading practices dedicated to clinical excellence, innovation, and patient-centered care.

Founded in 2020

Fort Lauderdale, Florida, USA

1001-5000 employees