Sprinto · 1 month ago
Senior Customer Success Manager - (Enterprise)
United States
Full-time
Remote
Senior Level
6+ years expSprinto is a leading platform that automates information security compliance. The Senior Customer Success Manager will take ownership of enterprise accounts, drive customer satisfaction and retention, and mentor the customer success team while engaging with senior stakeholders to enhance customer outcomes.
Cloud SecurityComplianceCyber SecurityInformation TechnologySoftware
Hiring Manager
Zoheb Khan
Responsibilities
Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value enterprise accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell)
Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support
Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals
Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships
Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks
Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders
Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale
Qualification
Required
6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts
Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results
In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space
Strong project management skills, capable of handling multiple complex initiatives
Excellent communication and relationship-building skills with senior stakeholders
Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes
Proficiency in CRM tools and data analysis software
Benefits
Remote First Policy
Dental, Vision, Health insurance
Yearly new skills development reimbursement
Device reimbursement
WFH Setup
Company
Sprinto
Sprinto automates cloud security compliance, managing risk and controls with automated checks and remediation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$31.5MKey Investors
AccelElevation CapitalBlume Ventures
2024-04-09Series B· $20M
2022-02-09Series A· $10M
2020-01-01Seed· $1.5M
Leadership Team
Girish Redekar
Co-Founder
Raghuveer Kancherla
Co-Founder
Recent News
2026-01-11
2026-01-07
Company data provided by crunchbase