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Zekelman Industries · 3 days ago

Inside Sales Representative

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $60K/yr

Zekelman Industries is a leading independent steel pipe and tube manufacturer in North America. The Inside Sales Representative will drive volume growth and maximize profitability by delivering exceptional customer service, supporting operational excellence, and collaborating with various teams to ensure a seamless customer experience.

Building MaterialManufacturing

Responsibilities

Partner with outside sales representatives to drive revenue growth – Support joint sales efforts and ensure alignment on performance goals

Serve as the primary customer contact – Deliver consistent communication and provide industry-leading service to enhance relationships

Identify customer needs and provide tailored solutions – Strengthen customer satisfaction and support long-term retention

Execute outbound prospecting efforts – Expand the customer base through targeted outreach and cold calling

Manage customer service and order fulfillment processes – Ensure accuracy, efficiency, and timely delivery from initial request through completion

Collaborate with internal teams on special-order requirements – Guarantee proper handling and execution of orders with unique characteristics

Monitor market conditions and relay key insights – Support sales strategy and pricing decisions through timely competitive intelligence

Determine competitive pricing strategies – Maximize profitability while maintaining strong customer relationships

Oversee customer inventory programs – Prevent excess stock and reduce obsolescence through diligent monitoring

Facilitate expedited shipping of ready-to-ship materials – Ensure customer deadlines are met through proactive coordination

Provide territory coverage as needed – Maintain service continuity when the primary representative is unavailable

Leads and promotes healthy and safe work practices as required by regulatory agencies and Company policy

Qualification

Analytical skillsCustomer service orientationCRM tools proficiencyCommunication skillsProblem-solving mindsetAttention to detailSteel industry experienceInside sales experienceCreative problem-solvingInterpersonal abilities