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GE HealthCare · 2 days ago

Field Service Engineer 1 - Knoxville TN Area

Tennessee, United States

Full-time

Hybrid

Entry Level

4+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Engineer I is responsible for performing accurate Preventative Maintenance and assisting experienced engineers with troubleshooting and repair to drive customer satisfaction.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs

Assist more experienced field engineers with equipment installation

Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment

Effectively communicate and partner with teammates and colleagues

Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner

Serve as a member of the account community for key accounts

Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs

Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

Keep up to date with competitor information and market trends

Answer service calls independently without assistance within one year of employment

Qualification

Electrical EngineeringBiomedical EngineeringMechanical EngineeringWeb applicationsUltrasound experienceX-ray experienceMammography experienceCustomer communicationTeam collaborationProblem-solving

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment

Experience with Web applications as well as Microsoft suite of products

Must have and maintain a valid Driver's License

Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception

Preferred

Exposure/experience with Ultrasound, X-ray, or Mammography

Benefits

Relocation Assistance Provided: Yes

Great work environment

Professional development

Challenging careers

Competitive compensation

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees