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Stevenson University · 1 month ago

Financial Aid Advisor

Stevenson, MD

Full-time

Onsite

Entry Level

2+ years exp

Stevenson University is seeking a Financial Aid Advisor responsible for providing direct service to students and their families regarding the financial aid process. The role involves evaluating financial aid applications, advising on aid packages, and ensuring compliance with relevant regulations.

Higher Education

H1B Sponsor Likely

Responsibilities

Provide financial aid counseling and front-line customer service to current and prospective students, parents, and staff families by phone, in person, chat, and email with the goal of delivering exceptional service

Advise students and parents about options and opportunities to pay for college. Answers questions concerning financial aid, scholarships, and Federal Work Study including benefits, eligibility criteria, the application process, policies and procedures, deadlines, loan information and requirements, and the impact of taking out student loans

Assure compliance with Title IV Federal regulations in addition to state regulations in regards to delivery of funds to students

Conduct verification of student and parent application data in compliance with federal criteria. Verifies the accuracy of information provided on applications for federal and/or state aid programs

Guide student through the submission process for professional judgment exceptions, appeals and petitions in accordance with federal statutes. Provides support to students experiencing family, personal or economic crises which may impact academic performance

Correspond with students in writing, in person or by phone regarding outstanding documents necessary to complete the financial aid application process

Process and maintains student documentation via the electronic document imaging system

Conducts financial aid presentations on and off campus

Work actively across campus departments to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork

Stay current on financial aid rules and procedures. Recommends changes to processes to create improvements

Attend professional conferences, trainings, and meetings related to enrollment management, billing, and financial aid

Qualification

Financial aid knowledgeMicrosoft OfficeCustomer serviceInterpersonal skillsCommunication skillsOrganizational skillsCritical thinking

Required

Associates degree, or a high school diploma plus two years of full-time work experience in a service-oriented position

Experience with personal computers using Microsoft Office (Excel, Word, Outlook) software

Excellent interpersonal, verbal and written communication skills

Skilled in researching regulatory information and resolving complex financial questions

Skilled in organizing resources and establishing priorities

Ability to understand federal and state financial aid programs

Ability to prioritize and manage a significant caseload

Ability to interpret and explain regulatory information related to the financial aid process

Ability to diffuse and respond professionally to stressful situations and difficult people

Ability to provide professional customer service

Adheres to the highest professional and ethical standards to maintain data confidentiality and integrity

Ability to work independently to complete assignments

Ability to present effectively to small and large groups

Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment

Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure

Preferred

Bachelors degree from an accredited institution preferred

One year of professional full-time experience in financial aid, admissions, advising, or other enrollment services functions preferred

Company

Stevenson University

Stevenson University is a school in Stevenson.

Founded in 1947

Stevenson, Maryland, USA

501-1000 employees

http://www.stevenson.edu/

H1B Sponsorship

Stevenson University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)