This job has closed.

Chase · 3 months ago

Transactions Specialist I

625 Freeport Pkwy, Coppell, TX, 75019, US

Full-time

Onsite

New Grad, Entry Level

Chase is an innovative company where you can make a real impact on customers. As a Transactions Specialist I, you will process transactions, respond to customer inquiries, and utilize automation technologies to enhance service efficiency.

BankingFinancial Services

Responsibilities

Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency

Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience

Utilize automation technologies to optimize transaction processing and account servicing

Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues

Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows

Qualification

Transaction managementAutomation technologiesData analyticsCustomer experienceConflict resolution

Required

Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions

Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols

Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives

Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey

Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions

High school diploma or GED required

Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time