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Respawn Entertainment · 2 weeks ago

Technical Director of Game Services (Apex Legends)

LA Metro Area

Full-time

Onsite

Director/Executive

CAD$166K/yr - CAD$238K/yr

10+ years exp

Respawn Entertainment is part of Electronic Arts, creating next-level entertainment experiences. They are looking for a Director of Game Services who will manage live service operations for the Apex Legends franchise, focusing on player experience and satisfaction while leading a team through strategic planning and technical development.

Developer PlatformPC GamesVideo Games

Growth Opportunities

Responsibilities

Lead your team through strategic planning, people development, and live services development and delivery milestones

Work collaboratively as a technical liaison for the Head of Online Services on all major projects within your technical domain

Become a trusted and effective member of the senior engineering leadership team of Online Services

Write and review code across various domains and service tiers of critical importance to achieving the studio's strategic goals

Design, review, build, deploy, and operate the technical live services that our players rely upon daily

Collaborate with engineers and staff from various departments demonstrating your competency, capabilities, focus, and sense of ownership for key projects

Principally or support the writing technical design documents, run books, standard operating procedures, and other forms of documentation that enrich our engineering culture

Understand and demonstrate your knowledge of business critical production cloud architecture as expressed through presentations, diagrams, and documentation

Qualification

Software engineering experienceLive services developmentCloud architecture knowledgeMulti-tiered applicationsTechnical Operations supportSecurity conceptsProgramming languages polyglotSource code managementCloud providers experienceTechnical design documentationCICD pipelinesPsychological safetyFlowchartDiagram generationPassion for video gamesJIRABusiness English proficiency

Required

10 years of demonstrable software engineering experience

Bachelor's degree in Computer Science or a related field, or equivalent experience

Preferred

Experience building and operating multi-tiered customer facing applications and services

Experience with Technical Operations and 24x7 support

Have worked with OKRs and KPIs and applied them as a measurement of strategic progress

A deep understanding of process and practices that improve the player and developer experience through automation

An excellent grasp of business English in both oral and written forms

An excellent grasp of modern security concepts and their application in code and systems design

Ability to generate flowchart, sequence, and C4 diagrams

A programming language polyglot that can objectively reason about when, where, and why to use specific languages, protocols, and patterns focused on quality and time to delivery

Able to both understand and educate the architecture of business critical production cloud systems find and resolve issues quickly

Experience with modern source code management systems (Perforce, Git, etc)

Experience with Security and Anti-Cheat tools and services

Experience with CDNs and content delivery networks

Passion for video games and the development process

Experience with JIRA or equivalent

Experience with two or more Cloud providers (AWS, Azure, GCP, etc)

Experience working with development to deployment build pipelines (CICD)

A champion of psychological safety

Benefits

Paid time off (3 weeks per year to start)

80 hours per year of sick time

16 paid company holidays per year

10 weeks paid time off to bond with baby

Medical/dental/vision insurance

Life insurance

Disability insurance

401(k) to regular full-time employees

Vacation (3 weeks per year to start)

10 days per year of sick time

Paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave)

Extended health/dental/vision coverage

Life insurance

Disability insurance

Retirement plan to regular full-time employees