SharkNinja · 2 days ago
Senior CORE Quality Engineer
Needham, MA
Full-time
Onsite
Mid, Senior Level
$77K/yr - $144K/yr
5+ years expSharkNinja is a global product design and technology company that focuses on innovative lifestyle solutions. The Senior CORE Quality Engineer will play a critical role in analyzing customer complaints, driving product quality improvements, and collaborating with various teams to enhance consumer experience and product performance.
BeautyConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field
Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product
Tracks digital escalations and create accurate responses for customers to better understand our product
Manage product health reporting and push for continuous five-star experience via iterative design improvements
Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
Act as a product “expert” for cross-functional team member questions and concerns
Present status of activities and special projects to senior management regularly
To support global collaboration, there may be weekly early morning or evening calls with team members in China
Qualification
Required
Bachelor's Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
5+ years of related engineering experience, preferably at a consumer goods company
Exceptional analytical, problem solving, and root-cause analysis skills
Ability to multi-task and handle tasks with competing priorities effectively
Excellent oral communication & report, business correspondence & procedure-writing skills
Change agent with energy, passion, and enthusiasm to drive change
Demonstrated expertise to effectively communicate within all levels of the organization around design verification and validation activities; production & process controls; Corrective & Preventive Action (CAPA), consumer complaints, and product improvement activities
Demonstrated collaboration, negotiation & conflict resolution skills, ability to lead, acknowledge, develop, communicate & implement a strategy to ensure compliance
Demonstrated understanding of product development lifecycles, design change and document change control, product and process verification and validation methodologies, and manufacturing / production process control methodologies
External Focus: Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function - Clear thinker: Simplifying strategy into specific actions with clear accountability, making decisions with speed & accuracy based on best available information & communicating priorities clearly & concisely
Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
Ability to work in a fast-paced, deadline driven, high impact environment
Strong verbal, presentation, and written communication skills
Resourceful, well organized, highly dependable, efficient and detail oriented
Ability to be a team player and work independently
Ability to travel domestically and internationally – up to 20%
Aligned to early morning and evening Teams meetings with cross functional teams globally
Benefits
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Health savings accounts (HSA) with company contribution
401(k) retirement plan with matching
Employee stock purchase program
Life insurance
AD&D
Short-term disability insurance
Long-term disability insurance
Generous paid time off
Company holidays
Parental leave
Identity theft protection
Pet insurance
Pre-paid legal insurance
Back-up child and eldercare days
Product discounts
Referral bonus program
Competitive health insurance
Retirement plans
Wellness programs
SharkNinja product discounts
Company
SharkNinja
SharkNinja is a consumer goods company that offers beauty, home care, kitchen appliances, and outdoor electronic products.
1001-5000 employees
H1B Sponsorship
SharkNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (33)
2023 (18)
2022 (22)
2021 (29)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
CDH Investments
2025-08-20Post Ipo Secondary· $638M
2024-03-19Post Ipo Secondary· $272.13M
2023-12-04Post Ipo Secondary· $286.47M
Leadership Team
Mark Barrocas
Chief Executive Officer
Adam Quigley
EVP, Chief Financial Officer
Recent News
Morningstar.com
2026-01-05
2025-12-17
Company data provided by crunchbase