California State University - East Bay · 1 month ago
Degree Audit Specialist
Hayward, CA
Full-time
Hybrid
Entry Level
$4,482/mo - $6,342/mo
1+ years expCalifornia State University - East Bay is a regionally engaged university committed to academic innovation and student success. The Degree Audit Specialist will process transfer credit evaluations, assist in degree audits for new transfer students, and provide support to students and faculty regarding transfer credit inquiries.
Higher Education
No H1B
Responsibilities
Download daily reports and/or workflow assignments
Update information/coding as needed in appropriate administrative computing system(s)
Assist in the processing and delivering of accurate degree audits to all new transfer students within the established deadlines
Under the guidance of the Senior Degree Audit Specialist, reference, retain, recall and apply comprehensive knowledge of CSU and CSUEB policies and procedures as they relate to transfer credit evaluation
Under the guidance of the Senior Degree Audit Specialist, make determinations on course applicability to degree requirements
Confer with the General Education Office when necessary
Update student’s record with additional transfer coursework submitted to CSUEB enrollment
Fully utilize new technologies including document imaging and degree audit programs to assure timely completion of tasks
Participate in weekly staff meetings and training related to transfer credit, new policies/procedures, and updates to computing systems
Under the guidance of the Senior Degree Audit Specialist evaluate student athletes for academic eligibility each term
Under the guidance of the Senior Degree Audit Specialist communicate with other departments during the assessment process
Provide professional and timely responses to students, faculty, and staff inquiries regarding transfer credit evaluations via phone, email, Case Management or in person
Ensure all e-mails to the transfer credit email account and automated tickets are responded to in a thorough, accurate and timely manner
Report technical, policy, or other issues to the Assistant Director of Transfer Credit
Meet with students regarding degree audit concerns at One Stop
Obtain and retain knowledge of the Admissions requirements and processes to provide help as needed
Review work completed by the Transfer Admissions Counselors for accuracy on a daily basis as part of the degree audit process and report any pattern of inaccuracy to the Senior Degree Audit Specialist
Receive training to serve as the quality control arm of the Admissions Office ensuring that admitted students meet all university requirements
Evaluate individual college transcripts for completion of transferable units, required GE Courses and GPA as needed
Qualification
Required
Equivalent of one (1) year of experience in professional Student Services work at the entry trainee level
Equivalent amounts of graduate level job-related education may be substituted for the required experience
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field
Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis
Working knowledge of the methods and problems of organization and program management
Research and interviewing techniques
Principles of individual and group behavior
The ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned
Knowledge of basic principles, practices and major trends in the Student Services field to which assigned
Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation
Ability to interpret and apply program rules and regulations
Gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations
Present clear and concise information orally and in written reports
Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies
Preferred
Thorough understanding of or the ability to learn transfer credit evaluation principles, practices, and policies within the California State University (CSU) system, including General Education (GE) and major-specific transfer credit requirements
Working knowledge of or the ability to learn university admissions and degree audit processes, including transcript evaluation and academic record maintenance
Familiarity with or the ability to learn NCAA academic eligibility requirements and procedures for monitoring student-athlete eligibility
Knowledge of or the ability to learn student information systems (e.g., PeopleSoft or equivalent), degree audit software, and document imaging systems used in higher education environments
Understanding of or the ability to learn FERPA regulations and best practices for handling confidential student information
Strong analytical and critical thinking skills for evaluating transfer coursework, determining course equivalencies, and applying institutional and systemwide policies accurately
Excellent attention to detail and data accuracy in maintaining student records and completing evaluations within established deadlines
Proficiency in using electronic workflow tools, data management systems, and reporting applications to process and track student records
Effective written and verbal communication skills for interacting professionally with students, faculty, and staff
Strong organizational and time management skills, with the ability to handle multiple priorities and meet competing deadlines
Skill in problem-solving and troubleshooting, particularly in identifying and escalating technical or policy-related issues
Ability to interpret and apply complex academic policies and procedures related to transfer credit, admissions, and degree requirements
Ability to work both independently and collaboratively within a team environment, maintaining a positive and cooperative approach
Ability to exercise sound judgment and maintain confidentiality when working with sensitive student information
Ability to communicate effectively and empathetically with diverse populations of students, including transfer students and student-athletes
Ability to adapt to evolving technologies and changing institutional procedures, demonstrating flexibility and continuous learning
Ability to provide quality assurance by reviewing and verifying the accuracy of work completed by others
Benefits
Medical
Dental
Vision
Retirement (CalPERS)
401k
457
403(b)
Dependent and health care reimbursement accounts
Life insurance
Vacation and sick
14 paid holidays
One personal holiday
Tuition fee waiver
Company
California State University - East Bay
California State University, East Bay is the San Francisco East Bay Area's high-access public university of choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Chaw
Interim Vice President, Administration and Finance/CFO
Andy Mayeda
CRM Co-Program Manager and IT Partner
Recent News
2025-09-25
2025-04-26
Company data provided by crunchbase