Siemens Healthineers · 2 days ago
Service Technician - MI SPECT Systems (Applications & Connectivity Specialist)
Hoffman Estates, IL
Full-time
Hybrid
Mid, Senior Level
$83K/yr - $114K/yr
5+ years expSiemens Healthineers is a leader in medical technology, and they are seeking an experienced Service Technician with expertise in Siemens molecular imaging SPECT systems. The role focuses on resolving complex application, software, and connectivity-related customer issues, providing both remote and on-site support as needed.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Act as the escalation owner for customer complaints related to:
DICOM conformance, image transfer failures, modality worklist issues, storage commitment, and query/retrieve problems
PACS integration issues (all major vendors – Sectra, GE, Philips, Agfa, McKesson, Fuji, etc.)
Network connectivity, firewall/port configuration, VPN, and HIS/RIS interface problems
Software installations, upgrades, patches, and update instruction procedures
Syngo platform configuration (syngo.via, syngo.plaza, MI Applications, acquisition consoles, e.soft, etc.)
Perform remote diagnostic sessions via TeamViewer and other remote tools, on-site visits when remote resolution is not possible
Reproduce customer-reported issues in laboratory or virtual environments, create test cases, and validate fixes
Collaborate closely with Level 1 support, Field Service Engineers, Applications Specialists, and R&D/Factory Support teams
Document all cases thoroughly in Solution@Sense and service tools, create knowledge base articles, and contribute to known issue databases
Drive critical situations (system down, major clinical impact) to resolution with clear customer communication and executive updates when required
Conduct proactive health checks and post-installation connectivity/verification audits when needed
Qualification
Required
Minimum 5+ years hands-on experience supporting Siemens SPECT or SPECT/CT systems (Symbia family strongly preferred) in a clinical environment
Expert-level knowledge of Syngo acquisition and processing software (MI Cardiology, MI Neurology, MI Oncology, MI General packages)
Advanced DICOM troubleshooting skills (able to analyze DICOM headers, use tools like DicomPing, Offis DCMTK, Wireshark for DICOM traffic)
Proven experience resolving PACS connectivity issues across multiple vendor platforms
Strong understanding of Windows Server/Client OS, SQL databases, virtualization (VMware/Hyper-V), and networking (TCP/IP, VLANs, routing, firewalls)
Experience with IHE integration profiles (SWF, PIR, CPI, etc.) and HL7 interfaces
Excellent customer communication skills with demonstrated ability to manage frustrated clinical staff and de-escalate high-pressure situations
Ability to travel up to 30% for on-site escalations (primarily domestic, occasional international)
Preferred
Siemens Factory Training certifications (Symbia, syngo.via, MI Applications)
CIIP (Certified Imaging Informatics Professional) or PARCA certification
Experience with NM-specific software (Cedars QGS/QPS, Emory Cardiac Toolbox, 4DM, Corridor4DM)
Familiarity with cybersecurity requirements in healthcare (HIPAA, FDA cybersecurity guidelines)
Previous escalation or Level 3 support role experience
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
EIN Presswire
2025-12-25
Company data provided by crunchbase