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Conifer Health Solutions · 2 weeks ago

Client Services Senior Representative - Good Samaritan

Kearney, NE

Full-time

Onsite

Mid, Senior Level

3+ years exp

Conifer Health Solutions is a leader in healthcare services, providing expertise to clients nationwide. The Client Services Senior Representative is responsible for managing complex client inquiries and ensuring effective communication between clients and internal teams to resolve issues and improve service delivery.

Health Care

Responsibilities

Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved

Interpret breakdowns and trend for actionable insights

This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems

Analyze all escalations by providing a detailed analysis of drivers and root causes

The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis

Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements

Qualification

Detailed analysisHospital Revenue Cycle ServicesMicrosoft OfficeTroubleshooting skillsCommunication skillsTeam player

Required

Independent, logical thinker with proven ability to perform detailed analysis and make recommendations

Ability to mediate with internal partners for resolution of complex issues

Ability to exercise sound judgment in assessing risk of failures and escalate issues to management

Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions

Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills

Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends

Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy

Proficient understanding of Hospital Revenue Cycle Services

Proficient data entry and typing skills

Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done

Intermediate Microsoft Office (Word, Excel)

Bachelor's Degree, preferably in Business or Health Care, or equivalent experience preferred

Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferably in the healthcare industry