Ramp · 23 hours ago
Head of Customer Success
San Francisco, CA
Full-time
Onsite
Director/Executive
$259K/yr - $395K/yr
10+ years expRamp is a financial operations platform that rethinks how modern finance teams function in the age of AI. The Head of Customer Success for Activation & Onboarding will own the implementation and activation portion of the customer journey, leading a team of CSMs and partnering with various departments to drive positive outcomes for customers.
FinanceFinancial ServicesFinTech
Responsibilities
Own the strategy, roadmap, and outcomes for customer activation and onboarding across Scaled, Commercial, and Mid‑Market segments
Build high‑caliber teams of managers and ICs, ensuring clear career paths, training, and performance frameworks
Identify best practices and refine playbooks, templates, and SOPs to scale onboarding effectively and repeatably
Set and maintain a high‑performing culture and morale while improving tooling, systems, and processes to increase efficiency
Develop and execute career development for direct reports and the broader org, including mentoring, coaching on sales skills, and enablement
Instrument dashboards to proactively monitor activation effectiveness and increase team productivity
Partner closely with Presales and Account Management to align incentives and strengthen handoffs throughout the GTM funnel
Report on team performance and forecasts to senior leadership and channel early‑stage customer insights into product roadmaps
Qualification
Required
Minimum 10 years of experience in Customer Success or Implementation, including 5+ years as a senior leader in fast-paced, high-growth SaaS environments
Proven track record overseeing leaders and multi-layer orgs and driving measurable improvements in onboarding, activation, and adoption
Metrics-driven leader with a history of optimizing activation performance by testing and tracking inputs that best drive adoption, retention, and time-to-value
Demonstrated ability to use data and systems to scale onboarding operations, improve team efficiency, and forecast key business outcomes
Clear passion for customer success, with proven ability to coach managers and guide teams in driving exceptional customer experiences
Experience partnering cross-functionally with Sales, Product, Finance, and Operations to align on goals, share insights, and improve end-to-end customer outcomes
Strong ability to articulate product and financial value to executive-level customers and coach teams to do the same
Proven people leader with a passion for hiring, developing, and retaining top talent through thoughtful org design and career planning
Preferred
Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management)
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Centralized home-office equipment ordering for all employees
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Columbia West
2026-01-06
2026-01-03
Digital Commerce 360
2025-12-30
Company data provided by crunchbase